Business & Project Analyst

University of Toronto; Ontario; On-site; CAD 79,000 - 103,000; Full time

Job summary

An established industry player is seeking a Business and Project Analyst to support IT-led initiatives in a vibrant educational environment. This role involves collaborating with stakeholders to enhance business systems and develop analytical dashboards that inform decision-making. The ideal candidate will possess strong analytical and communication skills, with a proven ability to manage multiple priorities effectively. Join a team dedicated to fostering community and innovation in a historic institution, where your contributions will directly impact student-focused programming and operational efficiency.

Qualifications

• 4+ years experience in technical implementation of business systems.
• Excellent knowledge of data visualization and analysis tools.

Responsibilities

• Planning the implementation of new business system processes.
• Analyzing and documenting business requirements.
• Developing and maintaining a dashboard for key performance indicators.

Skills

Analytical Skills

Communication Skills

Troubleshooting

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree in Information Technology/Systems

Bachelor's Degree in Computer Science

Bachelor's Degree in Business Administration

Tools

SQL

Microsoft PowerBI

Excel

Tableau

Job description

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Date Posted: 05/06/2025
Req ID: 42813
Faculty/Division: VP & Provost
Department: Hart House
Campus:St. George (Downtown Toronto)
Position Number: 00057902

Description:

About us:

Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community connect with each other and the world. Through an array of cocurricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students.

Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

The Hart House Information Technology department provides end-to-end technical support for all staff hardware, software, networking, and peripheralequipment, including digital displays, AV equipment, point-of-sale and other payment systems. The IT department is also responsible for the implementation and management of all Hart House-owned websites and e-commerce platforms, including hosting, domainservices, and security. In addition, the IT department also provides training to Hart House staff and works collaboratively with other internal departments, UofT partners, and external vendors, on projects to assess, plan, and implement new systems and technologies that improve operational efficiency and reduce costs.

Your opportunity:

Reporting to the Director, Information Technology, the incumbent will play a key role in supporting the successful implementation of IT-led initiatives across Hart House, including the development and implementation of an organizational reporting and analytics dashboard, to help inform decision making and ensure strategic and operational objectives are being met. The Businessand Project Analyst will meet with key departmental stakeholders to understand priorities, assess processes, and develop a plan to implement enhancements, ensuring that deficiencies are addressed and to otherwise capitalize on opportunities. The successful incumbent will be goal-oriented, requiring excellent communication and organizational skills along with keen analytical capabilities and a broad understanding of current and future IT trends. The incumbent should be comfortable with managing conflicting priorities and be able to work independently as needed.

Your responsibilities will include:

• Planning the implementation of new business system processes
• Assessing needs and contributing to the development of business systems
• Researching, analyzing and recommending potential changes to system features
• Analyzing and documenting business requirements
• Developing and maintaining a dashboard for quick access to key performance indicators
• Providing detailed information on system specifications to clients
• Testing business applications to ensure reliability
• Conducting Threat Risk Assessment (TRA) and Privacy Risk Assessment (PRA)

EssentialQualifications:

• Bachelors Degree in Information Technology/Systems, Computer Science or Business Administrator, or acceptable combination of equivalent education and experience
• Minimum four years experience in working on the technical implementation of business systems in a heterogeneous Windows, Mac OS and UNIX/Linux environment
• Excellent knowledge of various digital tools, technologies, and software, including database management, data visualization, and data analysis tools such as SQL, Microsoft PowerBI, Excel, Tableau, and similar systems
• Demonstrated ability to assess vendor data privacy practices
• Demonstrated ability to work with sensitive data, maintaining confidentiality and adhering to strict privacy standards
• Must have excellent troubleshooting and analytical skills
• Demonstrated interpersonal skills under pressure
• Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
• Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices
• Demonstrated ability to work within a ticket system to manage assigned work
• Ability to work with sensitive data and maintain confidentiality
• Ability to effectively handle multiple issues, completing each in a timely manner
• Ability to exercise good judgement, discretion and tact
• Ability to work effectively independently and as part of a team
• Strong administrative and organizational skills; accuracy and attention to detail

Assets (Nonessential):

• PMP certification
• ITIL 4 foundations level (or higher) certification
• CompTIA Data+ certification
• Familiarity with the University of Toronto environment, governance, and policies
• Experience working in an environment requiring FIPPA compliance and similar data privacy obligations

To be successful in this role you will be:

• Accountable
• Meticulous
• Motivated self-learner
• Organized

NOTE:

A cover letter is required to accompany your applicaiton.

This is a one (1) year term appointment.

Closing Date: 05/20/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Cheryl Vaknin

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail] .