Business Process Manager

Microserve; Saint John; On-site; CAD 65,000 - 90,000; Full time

Job summary

Microserve is seeking a Process Evolution Team Lead to elevate our Business Process Management practice. This leadership role involves managing process improvement initiatives, fostering collaboration across teams, and ensuring efficiency while supporting team development. Located in Canada, with a hybrid working model, this position promises a dynamic work environment and competitive compensation based on experience and location.

Benefits

Time-off policies promoting work/life balance

Paid time off

Extended Medical and Dental plan from day one

Employee discounts with over 100 companies

Fun Wellness & Engagement Activities

Community Involvement opportunities

Hybrid working environment

Ongoing learning and development opportunities

Dog friendly offices

Qualifications

• 5+ years of work experience in process improvement.
• 2+ years of leadership experience in team lead or manager roles.
• Exceptional written, verbal, and interpersonal communication skills.

Responsibilities

• Manage process architecture and perform maturity assessments.
• Lead workshops on requirements gathering and process assessments.
• Develop the Process Evolution team and oversee continuous improvement projects.

Skills

Communication

Collaboration

Problem Solving

Process Improvement

Adaptability

Tools

O365

Dynamics 365 / F&O

ConnectWise

ServiceNow

Visio

Job description

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers in Canada, recognized for our ability to deliver and innovate to meet the changing needs of our client.

Position Overview :

The Operational Excellence (OE) Team's mission is to improve organizational efficiencies, resulting in improved ways of working. The OE team consists of three teams : Data Enablement, Process Evolution, and Project Management, whose combined expertise enables us to create value for the organization. This role will lead the Process Evolution Team.

Your primary focus will be to elevate the Business Process Management practice by executing the Director’s strategy and vision, oversee continuous improvement and process initiatives, support and develop the process evolution team and lead Process Management and Knowledge management initiatives that align our department and company mission. Your success will be measured through process efficiency achieved.

Ideally candidates will be western based and close to one of our offices to enable hybrid working model. This is hybrid working model with 40% in office and 60% remote. Candidates must be within distance of one of our office branches and are expected to be in person 2 days a week to meet with stakeholders and internal clients and conduct site visits and lead activities which benefit from in person contact. We will consider candidates Canada-wide and while in person is important

We are looking for someone who is energized by the BPM Practice, has solid communication skills and ability to forge trust / relationships quickly, loves to be ‘boots on the ground’ and in the action, speaking to a variety of stakeholders to maintain trust and cross-functional collaboration

Key Responsibilities :

Elevate the BPM Practice (75%) :

• Manage our process architecture to ensure relevancy and perform process maturity assessments ensuring compliance.
• Monitor and audit core business process performance. Establish KPIs where needed. Collaborate with the Data Analytics Lead to update KPI reports.
• Gatekeeper of continuous improvement project qualification and selection, ensuring maximum ROI on cost savings and process efficiency. Write project charters and business cases and present to the Director for approval.
• Lead workshops on requirements gathering, process assessments, problem-solving, and lessons learned. Improve workshop methods to enhance results and user engagement.
• Improve Cross-Functional Collaboration : Foster collaboration between various departments to optimize processes and improve operational efficiency
• Manage the enterprise process repository as a single source of truth for the organization. Ensure all critical business processes are documented according to BPMn standards, review cycles are completed on time, and these knowledge assets are utilized.
• Maintain and update the process "toolbox," ensuring that templates and tools remain relevant and compliant with industry standards.
• Support the implementation of and lead the process network, a community of process champions focused on improving process performance.
• Lead our in-house Yellow Belt LSS program by recruiting candidates, overseeing their training, and coaching them throughout the achievement of their improvement projects.
• Contribute to the Knowledge Management strategy and execution as well as Enterprise BPM standards, conventions, and taxonomy.
• Manage the Process Evolution service, including operating processes, performance, requests, continuous improvement projects, and promotion of the service line.
• Develop the Process Evolution team, ensuring continuous improvement of soft and technical skills. Conduct one on one meetings, coaching and performance management.
• Oversee daily activities and guide team members, helping them set priorities for high-ROI initiatives. Assist team members in prioritizing tasks and aligning resources across initiatives.

Qualifications and Requirements :

Required :

• 5+ years of work experience in process improvement
• 2+ years of work experience in leadership (team lead or manager) roles
• 2+ years of work experience in project management roles
• Proficient with O365, including Teams, Planner, SharePoint administration, and Visio
• Exceptional written, verbal, and interpersonal communication skills
• Capable of juggling multiple projects simultaneously
• Flexible and adaptable. Able to work in ambiguous situations
• PROSCI
• ITIL
• Experience with Dynamics 365 / F&O, ConnectWise, ServiceNow is an asset

Corporate Responsibility :

• Employee will understand, meet, and live our core values
• Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

What do you get

• Time-off policies that promote work / life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example : cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Dog friendly offices

Compensation :

At Microserve we aim to pay fairly alongside the various geographical location our employees reside in across Canada. Therefore, our salary range for this role is between $65,000 to $90,000 annually with additional variable compensation available. The final salary offered will be based on a combination of your skills, experience, location, competencies, and internal pay equity.

If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.