Business Process Manager

PointClickCare; Mississauga; On-site; CAD 90,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is redefining healthcare technology. As a Business Process Manager, you'll play a pivotal role in enhancing operational excellence and customer satisfaction. Collaborate with cross-functional teams to analyze and optimize business processes, ensuring alignment with strategic goals. This role offers a chance to make a real impact on healthcare delivery while advancing your career in a dynamic, supportive environment. If you are passionate about process improvement and eager to contribute to meaningful work, this is the opportunity for you.

Benefits

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Employee Recognition

Qualifications

• 1-3 years of experience in business process analysis and improvement.
• Familiarity with process modeling and analysis tools.

Responsibilities

• Assist in process discovery discussions and workshops with stakeholders.
• Support the analysis of process effectiveness and maturity.

Skills

Business Process Analysis

Analytical Skills

Communication Skills

Change Management

Facilitation Skills

Education

Bachelor’s Degree in Business Administration

Engineering Degree

Tools

BPMN

Lean Six Sigma

Job description

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we are building solutions that have a true impact on people’s lives. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. PointClickCare is a dynamic environment to advance your career while performing meaningful work with great people.

Position Summary

Reporting to the Director, Business Process Architecture, the Business Process Manager will assist in driving operational excellence and enhancing customer satisfaction by supporting the optimization of business processes. You will work with cross-functional teams to understand current processes, analyze process effectiveness, and support the design of future states. Your contributions will help improve efficiency, quality, and customer experience.

Key Responsibilities

• Assist in process discovery discussions and workshops with key stakeholders.
• Support the analysis of process effectiveness and maturity using industry-standard methodologies and tools.
• Collaborate with cross-functional teams to support the design of future state processes.
• Assist in developing business cases and plans to implement process enhancements.
• Support process execution control planning discussions.
• Assist in developing and maintaining business process documentation.
• Ensure alignment between business processes and strategic and operational targets during process design.
• Support the design and modeling of new and existing business processes using industry-standard methodologies.
• Assist in change management discussions.
• Provide support on process improvement initiatives across the organization.
• Assist in process documentation as engaged by the business.
• Work with the Business Process Management team to build out enterprise business process practices and knowledge base.
• Support the establishment and maintenance of business process automation capabilities.
• Advocate for business process management practices and support the establishment and management of a community of practice.
  
  

Required Experience

• 1-3 years of experience in business process analysis and improvement.
• Bachelor’s degree in business administration, Engineering, or related field.
• Experience working with cross-functional teams on process improvement initiatives.
• Strong analytical skills with attention to detail and accuracy.
• Familiarity with process modeling and analysis tools (e.g., BPMN, Lean Six Sigma).
• Basic knowledge of business transformation.
• Good communication and interpersonal skills.
• Ability to collaborate effectively with stakeholders at various levels of the organization.
• Basic facilitation skills with experience managing conversations.
• Some change management experience.
• Ability to manage multiple priorities effectively.
• Familiarity with Lean Six Sigma, BPM, or other Continuous Improvement methodologies is a plus.
  
  

Basic knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF, or Gartner methodologies

PointClickCare Benefits & Perks

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [e-mail] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [e-mail]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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