Business Process Engineer

Livingston International; Toronto; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Transparent pay philosophy

Job summary

Livingston International is seeking a Business Process Engineer to manage process and organizational improvement projects within the brokerage industry. You will lead process design, mapping, and SOP creation for new technology integrations, while coordinating cross-functional teams to deliver successful outcomes.

The role requires Lean Six Sigma expertise, strong project management, and the ability to analyze risks and drive operational excellence in a fast-paced, matrix environment.

Qualifications

• 8 years of progressive experience.
• Bachelor's Degree or equivalent required.
• Master's Degree or equivalent preferred.

Responsibilities

• Oversee process engineering within a process improvement project, including design and SOPs.
• Manage requirements, use cases, and test cases for UAT on new/enhanced systems.
• Lead risk assessment and mitigation with multi-disciplinary teams.
• Coordinate Daily Operations Call, with agenda, speakers, and post-call notes.
• Develop ROI analyses using process engineering concepts and statistics.
• Deliver clear communication to the business on project activities.

Skills

Lean Six Sigma

Root Cause Analysis

Project Management

Data Analysis

Communication Skills

MS Office

Team Leadership

Change Management

Time Management

Education

Bachelor's Degree or equivalent

Master's Degree or equivalent

Tools

Visio

Microsoft Project

MS Office

Job description

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freightforwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in theindustry, receiverecognition forachievementsand develop yourexpertisein the complex and evolving world of trade.Learn howyou can make an impact at Livingston.

What’sin it for you?

At Livingston, we are committedtofostering aflexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trustedexpertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophyaligned with market dataand job-related factors.

JOB SUMMARY

The Business Process Engineer is primarily responsible for managing the successful completion of process and organizational improvement projects, inclusive of reviewing, analyzing and evaluating processes, risks and systems within the brokerage industry, requiring skills in project and strategic management, documentation, statistical analysis and business acumen to support process engineering activities at Livingston.

KEY DUTIES & RESPONSIBILITIES

• Oversee all elements of process engineering within a process improvement or creation project, including, but not limited to process creation, mapping, documentation for new technology integration including the creation of overall process design, and role-specific SOPs.
• Manage the creation and implementation of business requirements, use cases, and test cases for User Acceptance Testing for net new projects or enhancements to existing systems.
• Direct requirements gathering with the multi-disciplinary teams for new and existing processes and systems for net new projects or enhancements to existing systems.
• Manage Daily Operations Call, including the creation of the strategic direction of the call, managing topics and speakers appropriate for the audience, facilitating the meeting and producing post-call notes, as well as following up with the audience for assigned projects and initiatives.
• Manage and analyze risks to assigned projects, working with multi-disciplinary teams to mitigate these risks.
• Manage assigned projects including the development of project scopes, goals, risks, and timelines, the management of implementation and integration with the business and communication to stakeholders and executive sponsors about project activities and upcoming risks.
• Analyze and harmonize culture, training and performance gaps for internal and external teams and recommend and plan organization structure changes to remove any barriers for team success.
• Lead as a Subject Matter Expert on process improvement and Lean Six Sigma Root Cause and Statistical analysis methodologies and lead projects as required.
• Lead as a Subject Matter Expert on project-based or team-based measurement strategies, including the creation, data sourcing and validation and management of balanced score cards, including the team’s balanced scorecard, project management specific scorecards and KPI scorecards.
• Conduct strategic analysis of vendors, projects, organizational structures, and processes as required.
• Create ROI calculations using process engineering concepts such as Time Studies and statistical analysis on existing and future processes as required.
• Develop and deliver communication to the greater business on assigned projects
• Support contingency processes as required
• Training other employees as required
• Must be able to work independently in both a matrix and a directed environment for assigned projects
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Subject Matter Expert in process improvement methodologies, including the Lean Six Sigma Tool Kit, CAR, FMEA and DMAIC methods - Process Design and Mapping skills, Root Cause Analysis, Statistical Analysis
• Strong analytical skills using the Industrial engineering tool kit
• Strong Project Management skills with the ability to succeed in multiple ongoing projects with a wide range of stakeholders
• Self-Starter, Strong Self-Management and People Leadership skills
• Proven Change Management and leadership ability
• Strong proficiency in the MS Office suite, including Visio, and Project Management software
• Strong Verbal and Written Communication Skills, including Presentation and Meeting Facilitation Skills
• Strong relationship-building, mentoring, training and team building skills
• Proven ability to Train others using a variety of different methodologies
• Strong competency in working in a direct or matrix setting
• Ability to prioritize and manage self and others while working on multiple projects within time sensitive deadlines
• Strong drive to success in all customer-service situations
• Positive attitude and strong work ethic with the ability to work independently or in a team setting
  

WORK EXPERIENCE – MINIMUM REQUIRED

8 years of progressive experience

EDUCATION

Required: Bachelors Degree or equivalent

Preferred: Masters Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Business Acumen and Straight Talk

Customer First Focus

Inclusion and Collaboration

Leading and Developing

Accountability

Agility

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitation to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to an inclusive, respectful workplace. We welcome applications from people with disabilities and will accommodate needs throughout the hiring process. Please let us know if you require any accommodations when you apply.

Vacancy Status: This posting is for an existing, currently available position.