Business Operations Partner

Turnertownsend; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Health coverage

RRSP with company matching

Learning & development budget

Hybrid work model

Work-life balance

Job summary

Turner & Townsend is seeking a Business Operations Partner. This full-time role blends executive support, operations coordination, marketing/proposal development, and administrative oversight across finance and HR processes.

The position emphasizes organization, proactive communication, and cross-functional collaboration in a fast-paced environment. The role involves supporting senior leadership, D365 administration, invoicing, onboarding/offboarding, and process improvement.

Qualifications

• 5-10 years of experience in an administrative, operations, or coordination role.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Experience with invoicing, CRM, or project management tools is an asset.

Responsibilities

• Provide administrative support to senior leadership, including calendar management and meeting coordination.
• Manage expenses and travel arrangements; upload expenses to D365.
• Prepare agendas, presentations and follow-up materials; track action items.
• Support D365 administration, project setup, and PO creation.
• Process client invoices and support HR onboarding/offboarding processes.
• Improve and maintain internal processes, tools, and documentation.

Skills

Executive support

Communication

Multi-tasking

Attention to detail

Proactive

Tools

Microsoft 365

CRM

Project management tools

Job description

The Business Operations Partner is a key support role within the team, providing a hybrid of executive support, operational coordination, marketing/proposal development, and administrative oversight across finance and HR processes. This role requires a highly organized, proactive individual who can manage multiple priorities, communicate effectively, and contribute to the smooth day-to-day operations of the business.

As the Business Operations Partner you will be involved in:

Executive & Team Support

• Provide administrative support to senior leadership, including calendar management, meeting coordination (booking meeting rooms, ordering lunch and supplies), and travel arrangements (concur)
• Expense management - uploading expenses to D365
• Prepare meeting agendas, presentations, and follow-up materials
• Track action items and support execution of strategic priorities
• Act as a central point of coordination across internal and external stakeholders

D365 Administration & Support

• Provide support to Project Managers, Directors, and Associate Directors with the setup and administration of projects within D365.
• Create and manage Purchase Orders (POs) in accordance with company processes and approvals.
• Process credit notes and support related financial documentation.
• Serve as a point of contact for D365-related inquiries, providing guidance and troubleshooting support to team members.
• Assist users in navigating D365 features and promoting best practices for system utilization.
• Missing Timesheet and Utilization reporting

Finance & Invoicing - occasionally, most Directors are invoicing now

• Prepare and issue client invoices in a timely and accurate manner

HR & People Operations

• Assist with onboarding and offboarding processes, including documentation and coordination (Capex, New Joiner, Leavers)
• Coordinate internal communications, team meetings, and engagement initiatives

Operations & General Administration

• Improve and maintain internal processes, tools, and documentation
• Support ad hoc projects and operational initiatives as needed
• Event management support

5-10 years of experience in an administrative, operations, or coordination role

Strong organizational skills with exceptional attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Experience with invoicing, CRM, or project management tools is an asset

Ability to manage multiple priorities and work independently in a fast-paced environment

High level of professionalism, discretion, and reliability

Attributes for Success

• Proactive and resourceful with a "get it done" mindset
• Strong sense of ownership and accountability
• Collaborative and adaptable team player
• Comfortable working across different functions (executive, finance, HR, marketing)

What's in it for you...

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program
• RRSP option with company matching
• Annual learning and development budget
• Access to a range of online learning tools, and support for career development and growth
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

The base salary range for this full-time role is $70,000 - $80,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate's experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request.

We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

We may use automated or AI-based tools to support the screening, assessment, or selection of applicants.

This posting reflects an existing vacancy that we are actively hiring for.