Retail Operations Manager - Enterprise

Turner & Townsend; Toronto; Hybrid; CAD 125,000 - 175,000; Full time

Benefits offered by this job

Health & dental

Health spending account

RRSP matching

Learning budget

Online learning tools

Professional membership fee

Flexible vacation & leave

Hybrid work model

Diversity & inclusion

Job summary

Turner & Townsend is a global professional services firm with teams delivering real estate and infrastructure outcomes. The Operations Team Lead – Real Estate oversees day-to-day performance across a corporate real estate portfolio, leading analysts or coordinators and coordinating with Facilities, Finance, Projects, and vendors to ensure cost efficiency, service delivery, and governance alignment.

The role blends people leadership, operational oversight, and data-driven decision-making to

Qualifications

• Bachelor’s degree in Engineering, Architecture, Business, Management, or related field, or equivalent experience.
• 5+ years of experience in operations, project coordination, or service delivery roles.
• 2+ years leading projects or initiatives.
• Demonstrated ability to manage multiple priorities and deadlines.
• Strong organizational, planning, and problem‑solving skills.

Responsibilities

• Lead and support a team responsible for real estate operations, ensuring high performance, accountability, and professional development.
• Oversee day-to-day operational activities across the corporate real estate portfolio, including coordination with Facilities and Property Management.
• Monitor and analyze key performance metrics (e.g., occupancy costs, service levels, utilization, vendor performance).
• Ensure accuracy and timeliness of operational reporting, dashboards, and portfolio data.
• Drive continuous improvement initiatives to enhance operational efficiency, processes, and data quality.
• Partner with Finance on budgeting, forecasting, variance analysis, and cost control initiatives.
• Collaborate with Projects, Workplace, and Real Estate teams to support portfolio changes, moves, and capital projects.
• Manage relationships with third-party vendors, service providers, and internal stakeholders.
• Ensure compliance with internal policies, governance standards, and contractual obligations.
• Support strategic initiatives, including portfolio optimization, workplace strategy, and cost-saving programs.

Skills

Team leadership

Operations management

Cross-functional collab

Data analysis

Budgeting & cost control

Education

Bachelor's degree or equivalent

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Who are you?

The Operations Team Lead – Real Estate is responsible for overseeing day-to-day operational performance across a corporate real estate portfolio. This role leads a team of analysts or coordinators and works cross-functionally with Facilities, Finance, Projects, and external vendors to ensure operational excellence, cost efficiency, and service delivery alignment with business needs.

The role combines people leadership, operational oversight, and data-driven decision-making to support a high-performing and efficient real estate function.

Job Description

• Lead and support a team responsible for real estate operations, ensuring high performance, accountability, and professional development
• Oversee day-to-day operational activities across the corporate real estate portfolio, including coordination with Facilities and Property Management
• Monitor and analyze key performance metrics (e.g., occupancy costs, service levels, utilization, vendor performance)
• Ensure accuracy and timeliness of operational reporting, dashboards, and portfolio data
• Drive continuous improvement initiatives to enhance operational efficiency, processes, and data quality
• Partner with Finance on budgeting, forecasting, variance analysis, and cost control initiatives
• Collaborate with Projects, Workplace, and Real Estate teams to support portfolio changes, moves, and capital projects
• Manage relationships with third-party vendors, service providers, and internal stakeholders
• Ensure compliance with internal policies, governance standards, and contractual obligations
• Support strategic initiatives, including portfolio optimization, workplace strategy, and cost-saving programs

Qualifications

• Bachelor’s degree in Engineering, Architecture, Business, Management, or a related field, or equivalent experience
• 5+ years of experience in operations, project coordination, or service delivery roles
• 2+ years of experience leading projects or initiatives
• Demonstrated ability to manage multiple priorities and competing deadlines
• Strong organizational, planning, and problem‑solving skills

Preferred Qualifications

• Project management certification (PMP)
• Experience leading cross‑functional or enterprise‑wide initiatives
• Familiarity with operational governance and change management practices

Additional Information

What's in it for you...

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program
• RRSP option with company matching
• Annual learning and development budget
• Access to a range of online learning tools, and support for career development and growth
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work-life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

The base salary range for this full-time role is $125,000 - $175,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

We may use automated or AI-based tools to support the screening, assessment, orselectionof applicants.

Thispostingreflects an existing vacancy that we are actively hiring for.