Director - Retail Project Management (Enterprise)

Turner & Townsend; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP matching

Annual learning and development budget

Hybrid work approach

Professional membership/license fee

Job summary

Turner & Townsend is seeking a Senior Real Estate Project Management Director to lead client relationships and multi-market programs. The role oversees procurement, planning, and execution for large-scale office fit-out, retail, and related services across global teams.

The successful candidate will bring 12+ years of post-graduate real estate project management experience, strong executive communication, and leadership to drive performance and growth within the Enterprise Project Management

Qualifications

• Bachelor's degree preferred with 12-15 years of relevant real estate project delivery experience.
• LEED AP, PMP and/or CCM designation(s) preferred.
• Polished communicator with experience liaising with executive stakeholders.

Responsibilities

• Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation.
• Direct all phases of the delivery process for large and high-profile clients including procurement, contracting, planning, tracking, and execution.
• Provide formal supervision to direct report employees in Canada, the US and EMEA, including training, coaching, evaluations, and hiring.
• Coordinate and manage the team's daily activities, set schedules, assign tasks, and mentor staff.

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

As a Turner & Townsend Project Management Director, you’ll be responsible for client management and department‑related management services within multiple geographic markets, programs, and asset classes to achieve the company's strategic business objectives by delivering outstanding results to our client.

This job is part of the Enterprise Project Management division. They are responsible for the management of projects from initiation through completion for dedicated client groups as part of a multi‑service outsourcing contract. You will be responsible for global teams delivering commercial office fit‑out, retail and Move Adds & Change services.

Who are you?

You are an expert Real Estate Project Management Director with a minimum of 12+ years post‑graduate experience in real estate project management looking for the next step or are currently undertaking a similar role in a similar environment.

Job Description

• Communicate with the client and manage client expectations on resourcing needs, project and programme performance, risks, status reporting, and issues escalation
• Direct all phases of the delivery process for large and high‑profile clients including procurement, contracting, planning, tracking, and execution
• Provide formal supervision to direct report employees in Canada, the US and EMEA. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Ensure that contract procurement, negotiation, execution, administration, and closeouts are accurate, timely, and compliant.
• Develop new business growth and maintain existing business relationships.
• Maintain full responsibility for the financial performance of market, program, and client accounts.
• Identify complex project risks, lead reviews, and develop risk mitigation and backup plans.
• Apply deep knowledge of multiple disciplines, broad industry knowledge, and commercial awareness. Drive financial and functional performance within disciplines and across business.
• Lead by example and model behaviors that are consistent with Turner & Townsend values. Negotiate with senior management, customers, and external parties of divergent interests to reach an agreement of strategic importance while being guided by the business segment and the organization's functional strategy.
• Conceptualize new methods, techniques, processes, and standards across job disciplines or functions.
• Direct the resolution of highly complex or unusual business problems by applying advanced critical thinking.
• Work in partnership with the Account Alliance Director, Facility Management teams, Transaction teams, Procurement and other teams to provide a fully integrated and seamless service.
• Ensure that all account KPI’s and SLA’s are achieved.

Qualifications

• Bachelor's Degree preferred with 12-15 years of relevant real estate project delivery experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred.
• Polished communicator with experience presenting and liaising with client executive and C-Suite level employees.
• In-depth knowledge of financial terms and principles and the ability to analyze the most complex business/financial data and develop innovative solutions.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to exchange sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an unrivaled inquisitive mindset.
• Ideally you have retail project delivery experience and experience with clients/organizations in the financial and professional services sector.

Additional Information

What's in it for you...

• 100% covered health and dental benefits for you and your dependents (including paramedical services)
• Health spending account, to top up expenses not covered in the benefits program
• RRSP option with company matching
• Annual learning and development budget
• Access to a range of online learning tools, and support for career development and growth
• Coverage of one professional membership or license fee per year, if directly related to your role
• We believe in work‑life balance, so you can recharge and take care of what matters most with vacation, flex and sick days
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives
• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging

The base salary range for this full‑time role is $60,000 - $85,000 per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package. Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work‑life balance.

We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

We may use automated or AI‑based tools to support the screening, assessment, or selection of applicants.

This posting reflects an existing vacancy that we are actively hiring for.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e‑mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.