Business Operations Analyst

TEKsystems; Toronto; Remote; CAD 100,000 - 125,000; Full time

Job summary

Join a dynamic shipping team as a Product Operations Analyst and play a crucial role in enhancing the shipping experience for millions. This innovative position combines logistics, technology, and marketplace operations, focusing on data analysis to drive continuous improvements in shipping processes. You will work cross-functionally with various teams, utilizing your strong analytical skills and SQL expertise to identify trends and resolve operational challenges. If you're passionate about optimizing workflows and enhancing system reliability, this fully remote role offers you the opportunity to make a significant impact in the eCommerce landscape.

Qualifications

• Advanced SQL proficiency is essential for analyzing shipping data.
• Strong analytical skills to identify trends and issues in shipping performance.

Responsibilities

• Monitor and analyze shipping performance to identify trends and disruptions.
• Collaborate with external partners to resolve shipping data issues.

Skills

SQL

Analytical Skills

Problem-Solving

Communication Skills

Operational Mindset

Cross-Functional Collaboration

Job description

Description

The Shipping team is seeking a highly analytical and proactive Product Operations Analyst to ensure a seamless and reliable shipping experience for millions of buyers and sellers worldwide.

This role is at the intersection of logistics, technology, and marketplace operations, and part of their shipping product management organization. Shipping is one of the most complex and high-impact areas of eCommerce, and relies on tracking data from global carriers to power estimated delivery dates, notify buyers of their shipments, dispute resolutions, fraud prevention, and seller performance metrics. You will play a key role in monitoring eBay shipping data, identifying issues, and working across teams to drive continuous improvements.

• Monitor and analyze shipping performance – Identify trends, disruptions, and opportunities in package tracking and delivery estimates.
• Solve operational challenges at scale – Work cross-functionally with product, engineering, customer support, risk, and external partners to resolve shipping data issues.
• Collaborate with external partners – Engage directly with carriers and tracking aggregators to diagnose and fix integration problems.
• Optimize and automate processes – Identify inefficiencies in workflows and recommend improvements to enhance system reliability and data quality.
• Drive insights with data – Use SQL and analytical tools to investigate patterns and root causes of shipping defects, improving buyer and seller experiences.
• Support carrier integrations – Ensure smooth onboarding of new carrier partners, validating tracking accuracy and reliability.
  
  
  

Additional Skills & Qualifications

• Strong analytical skills - Advanced SQL proficiency
• Excellent problem-solving abilities – Ability to break down complex shipping issues, diagnose root causes, and drive resolution.
• Exceptional communication skills – Experience collaborating with technical and non-technical stakeholders across global teams.
• Operational mindset – Ability to juggle multiple priorities, cut through ambiguity, and execute structured decision-making.
• Cross-functional collaboration – Experience working with product managers, engineers, customer service, and external partners.
  
  
  

Experience Level

Intermediate Level

Pay And Benefits

The pay range for this position is $45.00 - $65.00/hr.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.