Senior Operations Analyst - Humi, Canada

Employment Hero; Toronto; Remote; CAD 100,000 - 120,000; Full time

Job summary

Join an innovative firm as a Senior Operations Analyst, where you will play a pivotal role in driving operational excellence across Canada and the UK. This position offers the chance to design and implement scalable processes, support sales and customer experience teams, and lead automation initiatives. You'll collaborate with cross-functional teams to enhance performance and reporting, all while working in a remote-first environment that champions autonomy and impact. If you're ready to make a significant difference in a fast-paced, high-growth tech company, this opportunity is for you.

Benefits

Remote work flexibility

Employee share options

Generous paternity leave policy

Subsidized egg freezing

WFH office expense budget

Learning & development opportunities

Qualifications

• 4+ years in sales or business operations, ideally in a tech scaleup.
• Strong knowledge of Salesforce, Tableau, and sales/CX tech stacks.

Responsibilities

• Design and implement scalable GTM and CX processes across regions.
• Support sales and CX teams to maximize productivity and efficiency.

Skills

Sales Operations

Business Operations

Analytical Skills

Problem-Solving

Communication Skills

Collaboration

Process Automation

Tools

Salesforce

Tableau

Chili Piper

Gong

ZoomInfo

Outreach

LeanData

Zendesk

Job description

Senior Operations Analyst - Humi, Canada

Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits and payroll.

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

At Humi, we're proud of our unique DNA.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we're not satisfied with being average

This role

As our Senior Operations Analyst, you'll be working with our Head of Operations, Canada, and will be instrumental in driving operational excellence across our GTM, CX and Business operations in Canada and the UK. You'll play a key role in enabling cross-functional performance and aligning regional operations to our global strategy.

Your key focus areas will be:

• Designing and implementing scalable GTM and CX processes across Canada and the UK
• Supporting sales and CX teams with operational execution to maximise productivity and efficiency
• Leading process automation initiatives to streamline manual workflows and improve performance
• Driving clear, consistent reporting and dashboards to enable data-driven decisions

This will include:

• Implementing and optimising GTM and CX business processes that align with global strategy
• Designing and rolling out automation across Sales, CX and Operations
• Supporting Sales and CX teams in day-to-day execution (e.g. lead routing, pipeline management, account assignments)
• Collaborating with stakeholders across Product, Operations, GTM and CX teams
• Developing clean and consistent reporting frameworks with Salesforce, Tableau, etc.
• Building dashboards and reports to monitor KPIs and drive strategic insights
• Supporting project execution by building detailed project plans and tracking deliverables

Who you are

To thrive at Humi, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring:

• 4+ years of experience in sales operations, business operations, consulting or a similar role (ideally in a tech scaleup)
• Strong working knowledge of Salesforce, Tableau, and sales/CX tech stacks (e.g. Chili Piper, Gong, ZoomInfo, Outreach, LeanData, Zendesk)
• Deep understanding of SaaS business models, KPIs and revenue performance metrics
• Experience designing scalable processes and automating workflows
• Strong analytical and problem-solving skills - able to distil complexity into action
• Confident communicator and collaborator across all levels of the organisation
• Ability to thrive in a high-autonomy, fast-paced environment
• Scrum experience is a bonus

What we can offer

At Humi, we don't just talk about a better way to work — we live it. Joining Humi means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
• You'll also have access to a wide range of benefits that include: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
• Salary Range: $100,000 - $120,000 CAD (depending on seniority)

Humi is dedicated to fostering an inclusive work environment where everyone can do their best work. We encourage people of all backgrounds to apply.