Senior Operations Analyst - Humi, Canada

Employment Hero; Toronto; Remote; CAD 100,000 - 120,000; Full time

Job summary

An innovative employment platform is seeking a Senior Operations Analyst to drive operational excellence across diverse business functions. This role involves designing scalable processes, supporting sales and customer experience teams, and implementing automation initiatives. The ideal candidate will have over four years of experience in operations, with a strong background in tools like Salesforce and Tableau. Join a dynamic team that champions a remote-first culture, values autonomy, and offers opportunities for professional growth. This is a chance to make a significant impact in a fast-paced environment while enjoying flexible work arrangements and comprehensive benefits.

Benefits

Remote work with flexible hours

Access to cutting-edge tools

Employee share options (ESOP)

Generous paternity leave policy

Subsidized egg freezing

WFH office expense budget

Learning & development opportunities

Qualifications

• 4+ years of experience in sales operations or business operations.
• Strong knowledge of Salesforce and Tableau for data-driven decisions.
• Experience in designing scalable processes and automating workflows.

Responsibilities

• Design and implement scalable GTM and CX processes across Canada and the UK.
• Support sales and CX teams with operational execution to maximize productivity.
• Drive clear reporting and dashboards for data-driven decisions.

Skills

Sales Operations

Business Operations

Consulting

Analytical Skills

Problem-Solving

Communication Skills

Tools

Salesforce

Tableau

Chili Piper

Gong

ZoomInfo

Outreach

LeanData

Zendesk

Job description

Senior Operations Analyst - Humi, Canada

Senior Operations Analyst - Humi, Canada

Who We Are
Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, our all-in-one employment system allows Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

Humi officially joined Employment Hero to accelerate the mission of making employment easier and more valuable, for everyone. Employment Hero has a $2 billion valuation and a presence in 6 countries globally, servicing over 300,000 businesses and more than 2 million employees.

Our DNA

• We are Mission First - everything we do is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and high autonomy
• We are AI First - committed to using AI to accelerate our mission; it's a fundamental part of our operations, innovation, and scaling
• We are Apolitical - we do not take a position on political or social topics unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set high standards and aim for excellence

This role

As our Senior Operations Analyst, you'll work with our Head of Operations, Canada, and will be instrumental in driving operational excellence across our GTM, CX, and Business operations in Canada and the UK. You'll play a key role in enabling cross-functional performance and aligning regional operations with our global strategy.

Your key focus areas will include:

1. Designing and implementing scalable GTM and CX processes across Canada and the UK
2. Supporting sales and CX teams with operational execution to maximize productivity and efficiency
3. Leading process automation initiatives to streamline workflows and improve performance
4. Driving clear, consistent reporting and dashboards for data-driven decisions

This will include:

1. Implementing and optimizing GTM and CX processes aligned with global strategy
2. Designing and rolling out automation across Sales, CX, and Operations
3. Supporting sales and CX teams in day-to-day execution (e.g., lead routing, pipeline management, account assignments)
4. Collaborating with stakeholders across Product, Operations, GTM, and CX teams
5. Developing reporting frameworks with Salesforce, Tableau, etc.
6. Building dashboards and reports to monitor KPIs and inform strategy
7. Supporting project execution with detailed plans and tracking

Who You Are

To thrive at Humi, you'll embody The EH Way—operating with focus, agility, and impact. You should also have:

• 4+ years of experience in sales operations, business operations, consulting, or similar roles (preferably in a tech scale-up)
• Strong knowledge of Salesforce, Tableau, and sales/CX tech stacks (e.g., Chili Piper, Gong, ZoomInfo, Outreach, LeanData, Zendesk)
• Deep understanding of SaaS business models, KPIs, and revenue metrics
• Experience designing scalable processes and automating workflows
• Strong analytical and problem-solving skills, able to simplify complexity
• Effective communication and collaboration skills across all organizational levels
• Ability to thrive in a high-autonomy, fast-paced environment
• Scrum experience is a bonus

What We Offer

At Humi, we live our values and offer:

• Remote work with flexible hours
• Access to cutting-edge tools to amplify your work and knowledge
• Ambitious, outcome-driven colleagues
• Ownership through ESOP (employee share options)
• Benefits including a generous paternity leave policy, subsidized egg freezing, WFH office expense budget, and learning & development opportunities
• Salary Range: $100,000 - $120,000 CAD (depending on seniority)

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