Business Intelligence & Process Manager

Joseph Group; Hamilton; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Dental care

Life insurance

Direct Deposit

RRSP matching up to $2,500/year

DPSP contributions

Paid time off

On-site parking

Job summary

Joseph Transportation Group is seeking a Business Intelligence & Process Manager to bridge technology and operations, partnering with senior leadership to drive meaningful business transformation. You will strengthen performance measurement, optimize processes, and leverage data analytics and automation to enable strategic decision making.

The role emphasizes turning data into action, delivering improvements, solving problems, and creating measurable impact across the organization.

Qualifications

• Strong understanding of business operations and workflows.
• Ability to identify operational challenges and implement practical solutions.
• Experience driving measurable improvements across multiple departments.
• Ability to connect business strategy with day-to-day execution.

Responsibilities

• Bridge technology and operations with senior leadership to drive transformation.
• Strengthen performance measurement and KPI alignment across departments.
• Leverage AI, automation and data analytics to improve processes and decisions.
• Lead data governance, data integrity, and reporting automation.
• Collaborate with frontline staff and executives to implement change and sustain gains.

Skills

Power BI

SQL

Data modelling

Dashboard development

Lean Six Sigma

Process mapping

Root cause analysis

Workflow optimization

Executive dashboards

Change management

KPIs

Job description

Help Shape the Future of an Award-Winning Transportation Organization!

Are you a forward-thinking leader who is passionate about data, technology, people, processes, and driving real business results?

Joseph Transportation Group is looking for an exceptional Business Intelligence & Process Manager to help take our organization to the next level.

We aren't looking for someone who simply builds dashboards or generates reports. We're looking for a strategic thinker, problem solver, technology enthusiast, and strong people leader who understands business operations, challenges the status quo, and knows how to turn data into action.

Who We Are

At Joseph Transportation Group, we are proud of our more than 50 years in the transportation industry, our strong reputation, and the incredible people who have contributed to our success.

As an award-winning organization recognized as a Top Fleet Employer, Best Managed Company, and Best Fleet to Drive For , we have built our success on teamwork, accountability, innovation, and operational excellence.

We are more than a transportation company. We are a growing, forward-thinking organization that embraces technology, invests in our people, and continuously looks for smarter, more efficient ways to operate.

As we continue to grow, we are making significant investments in Business Intelligence, AI, automation, data analytics, leadership development, and continuous improvement.

We believe the future belongs to organizations that can connect people, processes, technology, and data to make better decisions and deliver exceptional results.

And that's where you come in!

The Opportunity

This is more than a traditional Business Intelligence role.

We are looking for someone who can bridge the gap between technology and operations, work closely with senior leadership, and drive meaningful business transformation across our organization.

You will play a key role in strengthening how we measure performance, optimize processes, leverage technology, and make strategic decisions.

Your success won't simply be measured by the reports you create, but by the improvements you deliver, the problems you solve, and the impact you make.

What We're Looking For

1. Operational Excellence & Business Impact

• Strong understanding of business operations, workflows, productivity, and cost efficiencies.
• Proven ability to identify operational challenges and implement practical solutions.
• Experience driving measurable improvements across multiple departments.
• Ability to connect business strategy with day-to-day execution.

2. Business Intelligence & Technical Expertise

• Strong expertise in Power BI, SQL, data modelling, reporting, and dashboard development.
• Ability to transform complex data into clear, actionable business insights.
• Experience developing executive dashboards, operational scorecards, and meaningful KPIs.
• Strong understanding of data integrity, system integration, and reporting automation.
• Strong knowledge of Lean Six Sigma principles and continuous improvement methodologies.
• Experience with process mapping, root cause analysis, workflow optimization, and eliminating inefficiencies.
• Ability to identify opportunities, implement change, and measure results.
• Lean Six Sigma certification is a strong asset.
• An exceptional communicator who can build relationships at all levels of the organization.
• Ability to collaborate with frontline employees, operational teams, and executive leadership.
• Strong influencing, coaching, problem-solving, and change management skills.
• Someone who can challenge existing practices constructively while bringing people together.

5. AI, Automation & Technology Innovation

• Passion for emerging technologies, AI, automation, and digital transformation.
• Ability to identify opportunities to streamline manual processes and improve efficiencies.
• Experience integrating business systems and developing technology-driven solutions.
• A curious, innovative mindset with a desire to continuously improve how we work should be under operational excellence.

What We Offer:

• Dental care
• Life insurance
• Direct Deposit
• RRSP matching up to $2,500/year
• DPSP contributions
• Paid time off
• On-site parking

The pay range for this role is:

80,000 - 110,000 CAD per year (Stoney Creek, ON)