Business Development Representative

Charity Rocket; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Part time

Benefits offered by this job

Group insurance

Growth opportunities

Collaborative environment

Salary growth with performance

Job summary

Charity Rocket in Montreal is seeking an Outreach Specialist to connect with nonprofits, building trusted relationships by email, phone, and video calls in both French and English.

You will use templates and scripts, follow up on campaigns, and qualify needs to propose our services. The role involves managing multiple opportunities simultaneously within a dynamic, growth-oriented team.

Qualifications

• 3+ years in customer service.
• Fluent in French and English.
• Experience with CRM platforms like Monday or Odoo.
• Experience in service sales or business development.
• Ability to follow templates while adapting to individuals.

Responsibilities

• Reach out to targeted organizations by email and phone.
• Follow up as needed and adapt approach using templates, scripts, and processes.
• Qualify needs and present services clearly and know when to bring in a specialist.
• Guide organizations through to the signing stage, including follow-ups and contract preparation.
• Manage multiple opportunities with organized follow-ups.

Skills

Customer service

Bilingual FR/EN

CRM experience

Prospecting

Communication skills

Tools

Monday

Odoo

Job description

Join Charity Rocket and be part of a dynamic team transforming the nonprofit world with cutting-edge digital strategies!

About the role

At Charity Rocket, we help nonprofits grow their digital presence and propel their impact by supporting their vision and mission (environmental protection, poverty reduction, women’s support, immigration and refugee services, and so much more).

But we have a good problem… there are still so many other nonprofits we’d love to connect with! We’re looking for someone to reach out to them, spark their curiosity, understand their needs, and see how Charity Rocket can help.

You’ll build trusted relationships by email, phone, and video call, in both French and English. We’ll provide you with targeted lists and segments of organizations to contact and it’ll be up to you to turn those lists into real conversations.

Your mission

Start the conversation

• Reach out to targeted organizations by email and phone, and follow up as needed;
• Adapt your approach to each contact using our templates, scripts, and processes;
• Follow up with prospects generated through our marketing campaigns and inquiries received through our website.

Understand and qualify needs

• Ask the right questions to understand an organization’s goals and challenges;
• Use our tools to assess whether our services can meet their needs and which ones are most relevant;
• Present our services clearly and know when to bring in a specialist from our team for more technical questions;
• Guide organizations through to the signing stage, including follow-ups and contract preparation.
• You have 3+ years of experience in customer service;
• You’re fully comfortable communicating in both French and English, both verbally and in writing;
• You’re curious, enjoy talking to people, and know how to ask the right questions to truly understand their needs;
• You write clear, polished professional communications and know how to use AI to work more efficiently without losing the human touch;
• You’re comfortable following a semi-structured process (templates, scripts, etc.) while knowing how to adapt your approach to the situation and the person you’re speaking with;
• You welcome feedback as an opportunity to grow and improve;
• You’re self-directed, organized, and thorough with follow-ups, while able to manage multiple opportunities at once;
• You’re very comfortable with digital tools and quick to learn new technologies;

Assets:

• Experience in service sales, business development, or prospecting;
• Experience with a CRM, particularly Monday or Odoo.

What we offer

• Part-time or full-time position;
• A salary that grows with your performance
• Group insurance benefits (full-time position only);
• A human, collaborative, and ever-evolving work environment;
• The opportunity to contribute directly to Charity Rocket’s growth.