BUSINESS DEVELOPMENT REPRESENTATIVE

Mercedes-Benz Country Hills; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Advancement opportunities

Health benefits plan

RRSP matching

Comprehensive training

Forward-thinking work environment

Employee discounts for you and family

Strong leadership and support

Extensive customer base

McManes Automotive affiliation

Job summary

Mercedes-Benz Country Hills in Calgary, Alberta is hiring a Full-Time Business Development Representative. You will be the primary contact for guests, handling inquiries, booking appointments, and guiding them through the premium luxury journey from first contact to delivery.

You will build lasting relationships, document interactions in the CRM, and coordinate vehicle deliveries while upholding premium brand standards.

Qualifications

• Fluent in verbal and written English with professional demeanor.
• Experience in automotive sales or luxury retail is a plus.

Responsibilities

• Answer inbound inquiries by phone, email, text, and chat with a luxury-focused experience.
• Schedule, confirm, and coordinate appointments between guests and Brand Specialists.
• Provide information on vehicles, products, services, and promotions.
• Build trust and develop lasting relationships with guests through proactive communication.
• Document all guest interactions in the CRM system.
• Follow up with customers before and after vehicle purchase to ensure satisfaction.
• Prepare vehicles for delivery and ensure details are complete prior to guest arrival.
• Provide personalized vehicle deliveries and feature demonstrations.
• Maintain accurate vehicle inventory, orders, and delivery records.

Skills

Fluent English

Customer Service

Communication

Phone etiquette

Team player

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Be part of a world-class team that defines luxury customer experiences at Mercedes-Benz Country Hills. We are growing our team and looking for a Full-Time Business Development Representative to provide exceptional, personalized service that reflects the high standards of the Mercedes-Benz brand.

As the primary point of contact between our guests and the dealership, you will play an important role in creating a memorable experience throughout the entire customer journey. From handling inquiries and booking appointments to following up after a purchase and delivering vehicles, you will ensure every guest receives the premium service they expect from Mercedes-Benz.

This opportunity is ideal for a professional, customer-focused individual with excellent communication skills, strong attention to detail, and a passion for creating outstanding guest experiences.

As the next step in our hiring process, select candidates will be required to complete a brief video submission.

Benefits

• Opportunity for advancement – we develop our people and promote from within
• Comprehensive Health Benefits Plan
• RRSP Matching Program
• Comprehensive training and established processes
• Forward-thinking work environment
• Employee discounts for you and your family
• Strong leadership and support
• An extensive and loyal customer base
• A proud member of McManes Automotive

Responsibilities

• Answer inbound customer inquiries by phone, email, text, and online chat while delivering a professional, luxury-focused customer experience.
• Schedule, confirm, and coordinate appointments between guests and Brand Specialists.
• Provide information regarding vehicles, products, services, and current dealership promotions.
• Build trust and develop lasting relationships with guests through proactive communication and exceptional customer service.
• Accurately document all guest interactions, activities, and follow-up tasks within the CRM system.
• Conduct customer follow-up communications before and after vehicle purchase to ensure satisfaction and identify future sales or renewal opportunities.
• Prepare vehicles for delivery, ensuring all details have been completed prior to guest arrival.
• Provide personalized vehicle deliveries, including demonstrations of vehicle features and technology tailored to each guest's needs.
• Maintain accurate vehicle inventory, order, and delivery records, including coordinating inbound vehicle orders and vendor purchase orders as required.
• Ensure a seamless ownership transition from initial inquiry through vehicle delivery and post-purchase follow-up.
• Participate in team meetings, coaching sessions, and ongoing training programs.Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Fluent in verbal and written English.
• Exceptional customer service and interpersonal skills.
• Professional, mature, and positive demeanor.
• Strong telephone etiquette and communication skills.
• Ability to manage a high volume of customer interactions while maintaining accuracy and professionalism.
• Strong organizational skills with excellent attention to detail and follow-through.
• Ability to work independently while contributing to a team-oriented environment.
• Comfortable using CRM systems and Microsoft Office applications, including Outlook, Excel, and Word.
• Experience in automotive sales, customer service, BDC, hospitality, or luxury retail is considered an asset.
• Passion for delivering exceptional guest experiences and maintaining premium brand standards.

We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants.

We thank you for your interest; however, only those selected for an interview will be contacted.

Thank you for considering a career at Mercedes-Benz Country Hills!