Business Development Rep-4

FedEx Group; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

FedEx Group is seeking a Customer Service Representative to support both FedEx Express and Ground services, focusing on customer education and account management. Applicants should have strong sales skills, relevant experience, and knowledge of customs regulations to succeed in a fast-paced call center environment.

Qualifications

• Minimum 12 months of current Customer Service Rep experience.
• Knowledge of FedEx products, customs regulations, and automation tools.
• Bilingual (French and English) if residing in Quebec.

Responsibilities

• Administer new account requests and educate customers on FedEx services.
• Promote and sell FedEx services over the phone to customers.
• Maintain certifications and operate in a PC Windows environment.

Skills

Customer Service

Sales Orientation

Negotiation

Analytical Skills

Problem Solving

Education

High school diploma/equivalent

College diploma

Job description

This is an interview position.

To administer all new account requests and educate customers on both FedEx Express and Ground services. This includes promoting and selling FedEx services over the phone to existing and new customers with the objective of retaining and expanding our customer base.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent; college diploma preferred.
• At least 12 months of current Customer Service Rep - Call Centre experience (within the past 12 months).
• Experience with related global customer service applications.
• Sales-focused and oriented.
• Knowledge of FedEx products and services, including international customs regulations.
• Familiarity with FedEx automation (fedex.ca / IVR) for promoting and educating customers.
• Training in opening new accounts and FedEx Ground.
• Knowledge of Canadian and USA Customs regulations, including POA and Credit agreements.
• Ability to operate in a PC Windows environment and meet thresholds on mandatory testing and training.
• Excellent negotiation, verbal, and interpersonal skills.
• Strong written, analytical, and problem-solving skills.
• Ability to organize and prioritize tasks.
• Ability to work independently with minimal supervision, handle stress, and adapt to a highly pressured, monitored, and changing environment.
• Flexibility to work different schedules and holidays based on business needs.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Note: posting closes on 06/26/2025. Candidates can be located at any of the call centre locations: YVRRC, YYZRC, or YULRC.

DISCLAIMER

This job description is general and not exhaustive. Employees are expected to perform all duties assigned, complete mandatory testing and training, operate in a PC Windows environment, and maintain certifications. If residing in Quebec, bilingualism (French and English) is required. Candidates requiring driving as a core competency must hold a valid driver’s license with a clean driving record. Selection will consider driver’s record, interview performance, and assessments.

Employment Equity Statement

FedEx values diversity and is committed to inclusive hiring. We encourage applications from women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.