Business Development Manager

GDI Integrated Facility Services; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading facility maintenance company is seeking a Business Development Manager in Edmonton, Alberta. The ideal candidate will have at least 5 years of experience in client-facing roles, a proven ability to build client relationships, and strong skills in communication and emotional intelligence. Responsibilities include crafting strategic proposals and nurturing client partnerships to ensure service excellence. This role requires a Bachelor's degree or equivalent experience and a passion for delivering exceptional service.

Qualifications

• 5+ years’ experience in a client-facing business development or service-oriented role.
• Proven track record in building and nurturing long-term client relationships.
• Experience in the real estate, property management, or related service industries is strongly preferred.

Responsibilities

• Nurture new client relationships and expand existing partnerships.
• Craft strategic proposals and engage clients through value-driven conversations.
• Support growth initiatives through collaborative planning and insight sharing.

Skills

Client engagement

Emotional intelligence

Communication skills

Time management

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

MS Office Suite

Job description

Business Development Manager – Edmonton, Alberta

GDI provides best‑in‑class integrated, high‑level facility maintenance services to Canada and the United States. With more than 30,000 team members and almost a century of experience, GDI is known for its state‑of‑the‑art business practices, environmentally friendly processes, and client‑centric approach.

Responsibilities

GDI is currently seeking a relationship‑focused Business Development Manager for the Edmonton, Alberta area. This individual will nurture new client relationships, expand existing partnerships, and ensure the highest level of service and long‑term value. The role involves crafting thoughtful, strategic proposals and fostering trust‑based engagement with clients.

Client Engagement & Relationship Development

• Foster a client‑centric culture that emphasizes trust, service excellence, and collaboration.
• Proactively engage with potential and existing clients to understand their evolving needs and offer tailored solutions.
• Develop and maintain strong, long‑term relationships through consistent, transparent, and respectful communication.
• Conduct market research to identify new opportunities and recommend strategic approaches aligned with client priorities.
• Coordinate and support meaningful client touchpoints, including proposals, presentations, and site visits.
• Engage clients through value‑driven conversations, focusing on how services can support their long‑term goals.
• Serve as a trusted advisor, identifying ways to continually improve the client experience.
• Work cross‑functionally with internal teams to ensure service delivery aligns with client expectations and values.
• Maintain high standards of documentation, including CRM entries, meeting notes, and pipeline updates.
• Strategically support growth initiatives through collaborative planning, insight sharing, and thoughtful engagement.
• Participate in industry associations and events to enhance visibility and build credibility within the market.
• Assist in coordinating client events, tours, and networking opportunities to strengthen relationships.

Strategic Support & Service Planning

• Support the creation of tailored service strategies and proposals in collaboration with internal stakeholders.
• Collaborate closely with supporting roles (e.g., operations, pricing, proposal development) to ensure timely and effective client responses.
• Contribute to long‑term planning and client retention efforts through regular feedback and insight collection.
• Ensure all communications and deliverables reflect the company’s service‑first values and standards of excellence.
• Prepare regular reports detailing client engagement activity and outcomes related to strategic objectives.

Qualifications

• 5+ years’ experience in a client‑facing business development or service‑oriented role.
• Proven track record in building and nurturing long‑term client relationships.
• Experience in the real estate, property management, or related service industries is strongly preferred.
• Strong emotional intelligence and communication skills; excels at listening, empathizing, and responding to client needs.
• Experience using CRM systems and MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Highly organized with strong time‑management and planning abilities.
• Comfortable leading meetings, writing proposals, and delivering presentations in a consultative style.
• Bachelor’s degree or equivalent experience is preferred.
• Passionate about delivering excellence through service, partnership, and collaboration.

Must be able to pass a Criminal Record Check

GDI Services (Canada) LP is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.