Area Manager

gdi; Kitchener; On-site; CAD 60,000 - 65,000; Full time

Job summary

GDI Services (Canada) LP is seeking an experienced Operations Manager to lead site facilities programs across multiple accounts. You will manage budgets, oversee quality standards, and drive service delivery at assigned sites.

Regularly liaise with clients, conduct business reviews, coordinate tasks, and ensure health and safety compliance. Must pass background checks and be able to travel within the assigned territory.

Qualifications

• 3+ years of experience in Operational Management in a service-focused industry.
• Ability to manage budgets including labour, equipment and supplies.
• Team player who supports colleagues and shares resources.
• Experience with recruiting, training and staff engagement.
• Exposure to labor relations represented employees is an asset.
• Fluency in English both written and oral is mandatory.
• Proficiency with MS Office suite.
• Willingness to travel daily within assigned territory and hold a valid driver's license.

Responsibilities

• Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
• Build strong relationships, listen intently, and utilize clear & transparent communication.
• Complete accountability for assigned accounts, including setting and maintaining quality standards, site performance and the integrity of the account.
• Liaise with clients regularly, providing business reviews and updates.
• Develop and maintain on-going working relationships with site facility management and/or tenants.
• Perform quality assurance inspections and prepare monthly reports.
• Ensure accurate records of work performed are completed for all sites.
• Monitor sites for new developments and changes and implement needed adjustments.

Skills

Operational Management

Budget Management

Team Leadership

Recruiting & Training

Labor Relations

English Fluency

MS Office

Tools

MS Office

Job description

One provider. One solution. All your facility maintenance services. GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.Schedule: Full Time Monday to Friday 9:00 am - 5:00 pmCompensation: $60,000 - $65,000 /yrSummary Of Position

• Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
• Build strong relationships, listen intently, and utilize clear & transparent communication.
• Complete accountability for assigned accounts, including setting and maintaining quality standards, site performance and the integrity of the account.
• Liaise with clients regularly, providing business reviews and updates.
• Develop and maintain on-going working relationship with site facility management and/or tenants.
• Perform quality assurance inspections and prepare monthly reports.
• Ensure accurate records of work performed are completed for all sites.
• Monitor all sites for new developments and changes, propose and implement change as needed.
• Monitor and assess buildings for additional services or “extras” that could be provided.
• Coordinate and organize additional tasks or project work at various sites.
• Monitor and control labour hours and budgets for all accounts.
• Hire, train, monitor, evaluate and performance manage staff for all sites.
• Administer payroll and provide changes to employee and staffing details.
• Ensure that all requirements of the Occupational Health and Safety Act are followed.
• Ensure that all requirements of the Employment Standards Act are followed.

Qualifications & Experience

• 3 or more years of experience in Operational Management in a service focused industry, including client and staff management. Experience in a Janitorial/Cleaning industry is an asset.
• Ability to manage budgets including labour, equipment and supplies as well as determining and overseeing resources and costs for project work.
• A team player who embraces supporting colleagues and sharing resources.
• Experience with recruiting, training, developing and building staff engagement, and allocating staff resources according to scheduling requirements.
• Exposure and/or experience with labour relations represented employees and is an asset.
• Fluency in English both written and oral is mandatory, additional languages are an asset.
• Technical skills include; ability to use MS Office suite of software, familiarity with janitorial equipment is an asset.
• Ability to travel daily within assigned territory and conduct regular client and site visits is mandatory therefore a License in good standing, along with a clean driver abstract is required.

Must be able to pass a Criminal Record Check.Must be flexible, on-call and available weekends.GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.