Area Manager

GDI Services; Kitchener; On-site; CAD 60,000 - 65,000; Full time

Job summary

GDI Services is seeking an Operations Manager in Canada to lead facility maintenance accounts, manage budgets and supervise staff across multiple sites. The role requires travel within the assigned territory, strict adherence to health, safety, and employment standards, and on-call weekend availability.

Salary ranges from $60,000 to $65,000 per year. Full-time position with a 9:00 am–5:00 pm schedule, Monday to Friday.

Qualifications

• 3+ years of operational management in a service-focused industry.
• Budget management including labour, equipment and supplies.
• Experience recruiting, training and developing staff engagement.
• Fluency in English (written and spoken) is mandatory; additional languages are a plus.
• Willingness to travel daily within assigned territory; valid license and clean driving record required.
• Must be able to pass a Criminal Record Check.
• Flexible, on-call and available weekends.

Responsibilities

• Cultivate an inclusive, innovative, productive, and collaborative culture.
• Build strong client relationships and provide clear, transparent communication.
• Own accountability for accounts, ensuring quality standards and site performance.
• Coordinate with clients for business reviews and updates.
• Develop and maintain working relationships with site management and tenants.
• Perform quality assurance inspections and prepare monthly reports.
• Maintain accurate records of work performed across sites.
• Monitor sites for changes and propose/implement changes as needed.
• Identify opportunities for additional services and coordinate tasks across sites.
• Manage labour hours and budgets for all accounts.
• Hire, train, and performance-manage staff; administer payroll changes.
• Ensure compliance with Occupational Health and Safety Act and Employment Standards Act.

Skills

Team player

Budget management

Staff management

Recruiting & training

Travel within territory

Fluency in English

MS Office

Driver license

Tools

MS Office

Job description

Oneprovider.Onesolution.Allyour facility maintenance services.

GDI provides best in class integrated, high level, facility maintenance services to the United States and Canada. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.

Schedule: Full Time Monday to Friday 9:00 am - 5:00 pm

Compensation: $60,000 - $65,000 /yr

Summary of Position:

• Cultivate a culture that promotes inclusion, innovation, productivity, and collaboration.
• Build strong relationships, listen intently, and utilize clear & transparent communication.
• Complete accountability for assigned accounts, including setting and maintaining quality standards, site performance and the integrity of the account.
• Liaise with clients regularly, providing business reviews and updates.
• Develop and maintain on-going working relationship with site facility management and/or tenants.
• Perform quality assurance inspections and prepare monthly reports.
• Ensure accurate records of work performed are completed for all sites.
• Monitor all sites for new developments and changes, propose and implement change as needed.
• Monitor and assess buildings for additional services or “extras” that could be provided.
• Coordinate and organize additional tasks or project work at various sites.
• Monitor and control labour hours and budgets for all accounts.
• Hire, train, monitor, evaluate and performance manage staff for all sites.
• Administer payroll and provide changes to employee and staffing details.
• Ensure that all requirements of the Occupational Health and Safety Act are followed.
• Ensure that all requirements of the Employment Standards Act are followed.

Qualifications & Experience:

• 3 or more years of experience in Operational Management in a service focused industry, including client and staff management. Experience in a Janitorial/Cleaning industry is an asset.
• Ability to manage budgets including labour, equipment and supplies as well as determining and overseeing resources and costs for project work.
• A team player who embraces supporting colleagues and sharing resources.
• Experience with recruiting, training, developing and building staff engagement, and allocating staff resources according to scheduling requirements.
• Exposure and/or experience with labour relations represented employees and is an asset.
• Fluency in English both written and oral is mandatory, additional languages are an asset.
• Technical skills include; ability to use MS Office suite of software, familiarity with janitorial equipment is an asset.
• Ability to travel daily within assigned territory and conduct regular client and site visits is mandatory therefore a License in good standing, along with a clean driver abstract is required.

Must be able to pass a Criminal Record Check.

Must be flexible, on-call and available weekends.

GDI Services (Canada) LP is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.