Business Application Support Specialist

Government of Nunavut; Iqaluit; On-site; CAD 65,000 - 90,000; Full time

Job summary

Government of Nunavut is seeking a Business Application Support Specialist to enable MVIS/DLGIC usage, provide IT liaison services, and support business processes within Community Services. The role involves technical troubleshooting, coordination with IT teams and vendors, and reporting on system health and improvements.

Applicants should have a MIS/CS/Engineering/IT/Business Admin diploma and at least two years of experience with process-driven applications, plus security checks.

Qualifications

• Diploma in MIS/CS/Engineering/Information Technology, Business Administration or related field.
• Two years of relevant experience in process-driven applications, integration and workflow analysis.

Responsibilities

• Answer support calls from MVIS users and provide professional, courteous assistance.
• Document calls, track status, and capture business process flows.
• Troubleshoot MVIS issues and coordinate with Community Services, TIN-IT and Vendors to resolve them.
• Review issues, translate into system solutions, and document fixes in a Knowledge Base.
• Test new software releases and report problems to stakeholders.
• Prepare regular system health and trend reports and monitor issues proactively.

Skills

IT support

Troubleshooting

Documentation

Communication

Education

Diploma in MIS/CS/Engineering/IT/Business Admin

Tools

MVIS/DLGIC

Job description

Thank you for contacting the Government of Nunavut.

Please do not send sensitive or personal information, including (but not limited to): social insurance numbers, birthdates, information of other people, or health information. Please only send a brief description of your issue or concern and how we can contact you. We will make sure the correct person contacts you if they need more information or if they can answer your question or concern.

This employment opportunity is restricted to residents of Iqaluit only.

An eligibility list may be created to fill future vacancies.

Reporting to the Manager, Client Services, the Business Application Support Specialist plays a key role in facilitating the delivery of Information Technology (IT) services to users within an organisation by enabling the required business processes needed for the operation to be successful. The incumbent is responsible for enabling people to execute their responsibilities within their relevant business processes, by providing logistical support, IT‑liaison services, coordination, and subject matter expert‑based insights as well as for staying up to date on current Motor Vehicle Information System / Drivers License and General ID Card (MVIS/DLGIC) application functionality and features and furthering the understanding of the various practical uses of the application to support the evolving needs of Community Services and its collaboration partners.

The Business Application Support Specialist’s main responsibilities are but are not limited to:

• Answering support calls from users of the MVIS system with a positive attitude, always providing the best possible level of support in a professional, courteous manner.


• Documenting all calls, tracking their status and the final resolution and business process flows.


• Troubleshooting, researching, resolving, and responding to MVIS technical problems and questions from all system users, coordinating involvement of Community Services,


• Transportation and Infrastructure Nunavut (TIN)-IT and Vendor(s) (Canadian Bank Note) resources to bring issues to resolution.


• Reviewing, analyzing and interpreting reported issues, translating into system solutions as well as documenting solutions in a Knowledge Base and referring to the Knowledge Base for known solutions to problems in order to minimize the time of resolution.


• Testing new software releases prior to their implementation, documenting and reporting any problems to Community Services, TIN-IT and Vendor(s).


• Preparing regular reports that provide insights into the system’s health status and trends and proactively monitoring and fixing issues.

The knowledge, skills, and abilities required for this job are usually obtained through a recognized diploma in Management Information Systems (MIS), Computer Science, Engineering, Information Technology, Business Administration, or related field; along with two (2) years of relevant experience in process-driven applications, integration and workflow analysis and development. This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

Acceptable combinations of education and experience may be considered for this position.

• The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.


• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.


• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.


• Applicants may submit their resume in any of the Official Languages of Nunavut.


• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.