Business Analyst u2013 AI & Localization Workflows

Localization Academy Inc.; Montreal (administrative region); Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Group insurance

RRSP program

Flexible work arrangements

Wellness/fitness benefits

Professional dues support

Referral program

Transit credit

Birthday vacation

Job summary

Localization Academy Inc. in Montreal seeks a seasoned Business Analyst to drive localization initiatives and AI-enabled workflows.

You will define business problems, gather requirements, document user stories, and work with Operations, Engineering, and DevOps to deliver practical, measurable improvements. You will map processes, analyze data, model ROI, and communicate findings to stakeholders while shaping product-focused solutions and ensuring alignment with strategic goals.

Qualifications

• 3+ years in localization with AI translation workflows, MT, and TMS platforms.
• Strong understanding of localization technologies and workflow automation.
• Experience in business analysis and translating needs into actionable solutions.
• Ability to write clear user stories and acceptance criteria for engineering teams.
• Experience in process improvement, workflow design, and change management.
• Experience with user journey mapping and identifying improvement opportunities.
• Excellent stakeholder management and communication skills.
• Proficiency in modeling ROI and cost-benefit analyses.

Responsibilities

• Assess innovation proposals and prioritize based on measurable benefits.
• Define business problems with stakeholders and identify target audience.
• Gather requirements and document functional specs and user stories.
• Develop business cases with ROI projections to justify investments.
• Map and optimize localization workflows using AI-driven improvements.
• Collaborate with Operations, Engineering, and DevOps to ensure feasibility.
• Write clear user stories and acceptance criteria for delivery teams.
• Support pilots and rollout of new AI-driven workflows.
• Define KPIs and measure impact of implemented solutions.

Skills

Localization experience

AI workflows

Business analysis

User story development

Process mapping

Stakeholder collaboration

Analytical thinking

ROI modeling

Education

Bachelor's degree in business administration, information systems management, or business intelligence

Tools

XTM

memoQ

Phrase

Smartling

Jira

Asana

Job description

Want to join a Canadian leader? Love to work with experienced professionals? Eager to make a valued contribution with talented colleagues? Sounds like youu2019re ready for a job at TRSB, Canadau2019s number one translation provider.

Your Daily Routine

• Assess Innovation Proposals: Evaluate and prioritize business and operational innovation requests, ensuring they address real challenges and deliver measurable benefits.
• Define Business Problems: Work closely with stakeholders to identify pain points, define problem statements, and determine the target audience for each solution.
• Requirement Gathering & Documentation: Document detailed business requirements, functional specifications, and user stories to guide development teams.
• Business Case Development: Conduct cost-benefit analyses and ROI projections to justify investments, ensuring all initiatives align with strategic goals and budgetary constraints.
• Process Analysis & Optimization: Create detailed maps of current localization workflows, identify inefficiencies, and recommend AI-driven improvements.
• Collaboration with Stakeholders: As part of the Product team, work cross-functionally with Operations, Engineering, and DevOPS teams to ensure alignment and feasibility of proposed solutions.
• User Story & Acceptance Criteria Writing: Develop clear user stories and acceptance criteria to enable technical teams to deliver functional solutions.
• Pilot & Rollout Support: Support the implementation, testing, and adoption of new AI-driven workflows within localization operations.
• Measure Impact: Define success criteria and track key performance indicators (KPIs) to measure the effectiveness of implemented solutions.

You Will Need

• Experience in Localization & AI: 3+ years of experience in the localization industry, preferably with a language service provider/translation company, working with AI translation workflows, machine translation, and TMS platforms.
• Technical Understanding: Strong grasp of localization technologies, AI-driven translation solutions, and workflow automation.
• Business Analysis Expertise: Proven experience in business analysis, writing functional requirements, and translating business needs into actionable solutions.
• User Story Development: Ability to write clear, concise user stories and acceptance criteria for engineering teams.
• Process Mapping & Optimization: Experience in process improvement, workflow design, and change management.
• User Journey Mapping: Experience in user journey mapping, identifying pain points and flagging opportunities for improvements.
• Collaboration & Change Management: Strong stakeholder management skills with the ability to drive consensus, manage expectations during technical transitions, and facilitate the adoption of new workflows.
• Analytical & Problem-Solving Skills: Ability to analyze complex business problems and propose structured, data-driven solutions.
• Financial Acumen: Proficiency in modeling ROI and conducting cost-benefit analyses to validate the commercial viability of technical investments.

This Position May Be Ideal For You If You

• Have a bacheloru2019s degree in business administration, information systems management, business intelligence or an equivalent;
• Have experience with TMS platforms (e.g., XTM, memoQ, Phrase, Smartling, or similar);
• Are familiar with AI/NLP technologies applied to localization;
• Have exposure to Agile/Scrum methodologies and tools like Jira or Asana;
• Are able to understand and document logic for API integrations and basic automation scripting (no coding required, but must be able to communicate requirements to Engineering);
• Are proficient in English and French, both spoken and written (bilingualism is required to interact with our largely English-speaking clientele).

We value our teams and offer working conditions to match:

• Competitive salary
• Comprehensive group insurance
• Group RRSP
• Flexible work arrangements
• Fitness benefit
• Payment of dues to your professional order
• Referral program
• Public transit credit
• Paid vacation on your birthday