Business Analyst – AI & Localization Workflows

TRSB Inc.; Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Job summary

TRSB Inc. is seeking a Business Analyst for AI and Localization Workflows in Canada. You will support innovation initiatives in AI-powered translation and localization processes, collaborating with Operations, Engineering, and DevOPS to ensure feasible solutions.

You will gather requirements, write user stories, map current workflows, and define success metrics to quantify ROI and efficiency gains.

Qualifications

• 3+ years in localization, preferably with a language service provider/translation company, working with AI translation workflows, MT, and TMS platforms.
• Strong grasp of localization technologies, AI-driven translation solutions, and workflow automation.
• Proven experience in business analysis, writing functional requirements, translating needs into actionable solutions.
• Ability to write clear user stories and acceptance criteria for engineering teams.
• Experience in process improvement, workflow design, and change management.
• Experience in user journey mapping and identifying improvement opportunities.
• Strong stakeholder management to drive consensus during technical transitions and adoption of new workflows.
• Ability to analyze complex business problems and propose data-driven solutions.

Responsibilities

• Assess Innovation Proposals: Evaluate and prioritize business and operational innovation requests, ensuring they address real challenges and deliver measurable benefits.
• Define Business Problems: Work with stakeholders to identify pain points, define problem statements, and determine target audiences.
• Requirement Gathering & Documentation: Document detailed business requirements, functional specifications, and user stories for development teams.
• Business Case Development: Conduct cost-benefit analyses and ROI projections to justify investments within budgets.
• Process Analysis & Optimization: Map current localization workflows, identify inefficiencies, and recommend AI-driven improvements.
• Collaboration with Stakeholders: Work cross-functionally with Operations, Engineering, and DevOPS to ensure alignment.
• User Story & Acceptance Criteria Writing: Develop clear user stories and acceptance criteria for engineering teams.
• Pilot & Rollout Support: Support testing and adoption of new AI-driven workflows in localization operations.
• Measure Impact: Define success criteria and track KPIs to measure implemented solutions.

Skills

Localization domain knowledge

AI translation workflows

Stakeholder management

User story writing

Requirements gathering

Tools

TMS platforms

Job description

Want to join a Canadian leader? Love to work with experienced professionals? Eager to make a valued contribution with talented colleagues? Sounds like you’re ready for a job at TRSB, Canada’s number one translation provider. TRSB is seeking a Business Analyst – AI & Localization Workflows to support our innovation initiatives in AI-powered translation and localization processes.

Your Daily Routine

• Assess Innovation Proposals: Evaluate and prioritize business and operational innovation requests, ensuring they address real challenges and deliver measurable benefits.
• Define Business Problems: Work closely with stakeholders to identify pain points, define problem statements, and determine the target audience for each solution.
• Requirement Gathering & Documentation: Document detailed business requirements, functional specifications, and user stories to guide development teams.
• Business Case Development: Conduct cost-benefit analyses and ROI projections to justify investments, ensuring all initiatives align with strategic goals and budgetary constraints.
• Process Analysis & Optimization: Create detailed maps of current localization workflows, identify inefficiencies, and recommend AI-driven improvements.
• Collaboration with Stakeholders: As part of the Product team, work cross-functionally with Operations, Engineering, and DevOPS teams to ensure alignment and feasibility of proposed solutions.
• User Story & Acceptance Criteria Writing: Develop clear user stories and acceptance criteria to enable technical teams to deliver functional solutions.
• Pilot & Rollout Support: Support the implementation, testing, and adoption of new AI-driven workflows within localization operations.
• Measure Impact: Define success criteria and track key performance indicators (KPIs) to measure the effectiveness of implemented solutions.

You Will Need Experience in Localization & AI:

3+ years of experience in the localization industry, preferably with a language service provider/translation company, working with AI translation workflows, machine translation, and TMS platforms.

• Technical Understanding: Strong grasp of localization technologies, AI-driven translation solutions, and workflow automation.
• Business Analysis Expertise: Proven experience in business analysis, writing functional requirements, and translating business needs into actionable solutions.
• User Story Development: Ability to write clear, concise user stories and acceptance criteria for engineering teams.
• Process Mapping & Optimization: Experience in process improvement, workflow design, and change management.
• User Journey Mapping: Experience in user journey mapping, identifying pain points and flagging opportunities for improvements.
• Collaboration & Change Management: Strong stakeholder management skills with the ability to drive consensus, manage expectations during technical transitions, and facilitate the adoption of new workflows.
• Analytical & Problem-Solving Skills: Ability to analyze complex business problems