Business Analyst, Technology Transformation

Socket.dev; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Job summary

Socket.dev is seeking a Business Analyst, Technology Transformation to bridge business, IT and external vendors, focusing on ERP operations, data analysis, and documentation.

You will own ERP tickets, analyze data with SQL, translate business needs into requirements, and create business cases and process maps to support enterprise-scale initiatives.

Qualifications

• Experience with ERP operations and issue resolution.
• Strong SQL and data analysis capabilities for ERP data.
• Proven ability to translate business needs into clear requirements and documentation.

Responsibilities

• Own and manage ERP operational tickets (L1/L2) from intake to resolution.
• Write and maintain SQL queries to analyze ERP data and support reporting.
• Gather and clarify business requirements with cross-functional teams and translate into functional specs.
• Create business cases, process maps, data definitions and impact assessments.
• Collaborate with ERP vendors and internal IT to resolve defects and optimize systems.

Skills

SQL

Data analysis

Stakeholder collaboration

Documentation

Business analysis

Requirements gathering

Tools

ERP systems

Job description

The Business Analyst, Technology Transformation plays a critical role in supporting and optimizing enterprise systems, with a strong focus on ERP operations, data analysis, and cross-functional collaboration. This role acts as the bridge between business teams, IT, and external vendors by resolving ERP issues, analyzing data using SQL, and translating business needs into clear, actionable documentation.

The ideal candidate is technically hands-on, business-oriented, and an excellent communicator who can operate independently while supporting enterprise-scale initiatives.

ESSENTIAL FUNCTIONS

ERP Operations & Issue Resolution

• Own and manage ERP operational tickets (L1/L2), including intake, triage, investigation, resolution, and escalation when required.
• Debug and resolve ERP-related issues by analyzing configurations, data, integrations, and business processes.
• Collaborate with ERP vendors, support partners, and internal IT teams to resolve defects and system issues.
• Identify recurring issues and recommend long-term solutions or process improvements to reduce operational overhead.
• Support ERP enhancements, patches, and upgrades by validating impacts and coordinating testing.

Data Analysis & SQL

• Write and maintain SQL queries to extract, analyze, reconcile, and validate ERP and operational data.
• Perform root-cause analysis for data inconsistencies and system issues.
• Support ad-hoc and recurring reporting needs for business stakeholders.
• Provide data-backed insights to support decision-making and business cases.
• Rapidly acquires working knowledge of new platforms and tools where gaps exist, demonstrating strong learning agility.

Business Analysis & Requirements

• Work closely with Finance, Operations, Sales, Construction, and other teams to gather and clarify business requirements.
• Translate business needs into clear functional and technical requirements, user stories, and acceptance criteria.
• Document current-state and future-state processes, workflows, and system interactions.
• Ensure solutions align with enterprise standards, ERP capabilities, and long-term technology strategy.

Documentation & Business Cases

• Create high-quality documentation, including:
• Business cases
• Requirements documents
• Process maps
• Data definitions
• Impact and risk assessments
• Support change management by clearly documenting impacts to users, systems, and data.
• Maintain organized, up-to-date documentation for ongoing operational and project work.

Stakeholder & Cross-Functional Collaboration

• Identifies opportunities for automation, system optimization, and process redesign.
• Evaluates emerging technologies and communication tools to improve operational efficiency and data visibility.
• Ensure solutions align with business strategy, operational realities, and financial discipline.

What Success Looks Like

• ERP issues are resolved efficiently with minimal escalation.
• Reduction in recurring ERP and data-related issues.
• Business stakeholders receive clear, data-driven insights and documentation.
• Requirements and business cases are decision-ready and well-structured.

Why Join Technology Transformation

• This role offers the opportunity to work at the intersection of technology, data, and business operations while contributing to enterprise-scale transformation initiatives.
• You will have high visibility, meaningful ownership, and the ability to make a measurable impact across the organization.