IT Business Systems Manager

Peak Performance Products Inc.; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

Peak Performance Products Inc. seeks an IT Manager to lead ERP and core business systems, ensuring seamless integration across Finance, Sales, Warehouse, and Customer Service. The role combines hands-on technical work with strategic process improvements to maximize value from technology.

The ideal candidate will drive system enhancements, manage external consultants, and strengthen IT security and governance while coordinating major projects to support company growth.

Qualifications

• 5+ years in IT, ERP, business systems, applications, or related tech role.
• Hands-on experience managing, administering, implementing, or optimizing an ERP system.
• Experience with NetSuite, Microsoft Dynamics, SAP, Oracle, or a similar ERP platform.
• Strong understanding of order-to-cash, procure-to-pay, inventory, purchasing, and fulfillment.
• Experience with integrations between ERP and other business systems.
• Experience with external consultants, vendors, or technology partners.
• Strong problem-solving skills and ability to translate business needs into technology solutions.
• Experience working cross-functionally with Finance, Sales, Operations, Warehouse, or Procurement.
• Strong communication with both technical and non-technical employees.

Responsibilities

• Manage and continuously improve ERP and core business systems.
• Configure and troubleshoot workflows, permissions, reporting, and system processes.
• Support purchasing, inventory, order entry, fulfillment, invoicing, and finance processes.
• Lead system enhancements, integrations, testing, upgrades, and implementations.
• Collaborate with external consultants and developers on customizations and issues.
• Identify system and process gaps and recommend practical solutions.
• Partner with Warehouse, Operations, Sales, Procurement, and Customer Service to improve system-supported processes.
• Improve inventory accuracy, order fulfillment, purchasing, and operational reporting.
• Understand how orders move from sales through inventory, picking, shipping, and invoicing.
• Troubleshoot issues impacting day-to-day operations.
• Oversee IT environment, including hardware, software, networks, cloud systems, and user access.
• Maintain cybersecurity, access control, backups, and data protection.
• Monitor IT and security issues with internal teams and external providers.
• Support business continuity and disaster recovery planning.
• Establish IT policies, procedures, and SOPs.
• Manage technology projects from requirements through implementation and rollout.
• Manage relationships with IT vendors, ERP consultants, software providers, and other partners.
• Evaluate technology solutions and cost-based recommendations.
• Help manage IT budgets, licensing, renewals, and technology investments.
• Identify opportunities to reduce costs and improve efficiency through better systems and processes.
• Identify opportunities to automate repetitive processes and reduce manual work.
• Explore AI and automation applications across order entry, customer service, finance, reporting, and administration.
• Research and implement new technologies that provide measurable business value.
• Promote continuous improvement and adoption of existing systems.

Skills

5+ years experience in IT/ERP

ERP system management

Cross-functional collaboration

Problem solving

Technical communication

Vendor management

Business process improvement

Tools

NetSuite

Microsoft Dynamics

SAP

Oracle

Job description

Peak Performance Products is a growing Canadian distribution company operating in the health, wellness, grocery, nutritional supplements, and promotional products industries.

Our business relies heavily on technology across ERP, WMS, CRM, eCommerce, EDI, warehouse operations, sales, finance, and reporting. As we continue to grow, we are looking for an IT Manager who can strengthen our systems, improve business processes, and help our teams get more value from technology.

The Role

This is a hands-on IT and business systems leadership role. You will be responsible for the day-to-day management and continuous improvement of our ERP and other core business systems, while also overseeing IT operations, security, vendors, and technology projects.

We are looking for someone who understands both technology and business operations — someone who can work with Finance, Sales, Warehouse, Procurement, and Customer Service to identify problems, improve workflows, and implement practical solutions.

The ideal candidate has experience working with an ERP such as NetSuite, Microsoft Dynamics, SAP, Oracle, or a similar platform. NetSuite experience is a strong asset.

What You'll Do

ERP & Business Systems

• Manage and continuously improve our ERP and core business systems.
• Configure and troubleshoot workflows, permissions, reporting, and system processes.
• Support business processes including purchasing, inventory, order entry, fulfillment, invoicing, and finance.
• Lead system enhancements, integrations, testing, upgrades, and implementations.
• Work with external consultants and developers on customizations and technical issues.
• Identify system and process gaps and recommend practical solutions.

Distribution & Operations

• Partner with Warehouse, Operations, Sales, Procurement, and Customer Service to improve system-supported processes.
• Help improve inventory accuracy, order fulfillment, purchasing, and operational reporting.
• Understand how orders move from sales through inventory, picking, shipping, and invoicing.
• Troubleshoot issues that impact day-to-day business operations.

IT Operations & Security

• Oversee the company's day-to-day IT environment, including hardware, software, networks, cloud systems, and user access.
• Maintain appropriate cybersecurity, access control, backup, and data protection practices.
• Monitor and coordinate resolution of IT and security issues with internal teams and external providers.
• Support business continuity and disaster recovery planning.
• Establish and maintain practical IT policies, procedures, and SOPs.
• Manage technology projects from requirements through implementation and rollout.
• Manage relationships with IT vendors, ERP consultants, software providers, and other technology partners.
• Evaluate technology solutions and make recommendations based on business needs and cost.
• Help manage IT budgets, licensing, renewals, and technology investments.
• Identify opportunities to reduce costs and improve efficiency through better systems and processes.
• Identify opportunities to automate repetitive processes and reduce manual work.
• Explore practical applications of AI and automation across areas such as order entry, customer service, finance, reporting, and administration.
• Research and implement new technologies that provide measurable business value.
• Promote continuous improvement and better adoption of existing systems.

What We're Looking For

Must-Have

• 5+ years of experience in IT, ERP, business systems, applications, or a related technology role.
• Hands-on experience managing, administering, implementing, or optimizing an ERP system.
• Experience with NetSuite, Microsoft Dynamics, SAP, Oracle, or a similar ERP platform.
• Strong understanding of business processes such as order-to-cash, procure-to-pay, inventory, purchasing, and fulfillment.
• Experience working with integrations between ERP and other business systems.
• Experience working with external consultants, vendors, or technology partners.
• Strong problem-solving skills and the ability to translate business needs into technology solutions.
• Experience working cross-functionally with departments such as Finance, Sales, Operations, Warehouse, or Procurement.
• Strong communication skills and the ability to work with both technical and non-technical employees.

Strong Assets

• NetSuite experience, particularly administration, configuration, workflows, reporting, or integrations.
• Experience with WMS, CRM, EDI, eCommerce, or supply chain systems.
• Experience working in a distribution, wholesale, manufacturing, retail, or supply chain environment.
• Experience with ERP implementations, migrations, upgrades, or major system improvements.
• Experience with cybersecurity, endpoint management, identity and access management, or IT governance.
• Experience with automation, AI tools, or workflow improvement.
• Experience managing IT vendors, software licensing, and technology budgets.

What Success Looks Like

• Build a more stable and efficient ERP environment.
• Reduce recurring system and operational issues.
• Improve inventory, order fulfillment, and business processes.
• Strengthen integrations and data flow between systems.
• Improve IT security and reliability.
• Reduce manual work through automation and better technology.
• Help departments get more value from the systems they already use.
• Build a scalable technology environment that supports company growth.

Why Join Us

• Have a direct impact on how technology supports a growing Canadian distribution business.
• Work closely with leadership and multiple departments across the organization.
• Take ownership of meaningful ERP and technology projects.
• Help shape the future of our business systems and processes.
• Join a collaborative environment focused on ownership, accountability, and continuous improvement.