Business Analyst, Operational Excellence (Total Rewards)

The Salvation Army in Canada; Toronto; On-site; CAD 86,000 - 107,000; Full time

Job summary

The Salvation Army in Canada is seeking a Business Analyst, Operational Excellence to drive our cloud-based HR transformations, with a focus on Workday Total Rewards. You will partner with HQs and external partners to ensure accurate HR data, streamlined processes, and strong governance across Canada.

You will lead data-driven reporting, optimize HR workflows, and implement dashboards to support decision-making and organizational effectiveness while aligning with our mission and values.

Qualifications

• University degree in computer science or equivalent.
• Workday certifications or equivalent experience.
• 3–5 years Workday experience including business process, reporting and demand management.
• 2–3 years of Business Analysis experience.
• Experience delivering complex, multi-system projects with diverse stakeholders.
• Knowledge of Agile project environments and Lean/continuous improvement.

Responsibilities

• Elicit and document HR requirements from Territorial Headquarters to address needs.
• Collaborate with stakeholders and system integrators for Workday People Experience implementations.
• Leverage HR data to identify trends and develop custom reporting solutions.
• Recommend data management improvements across HR functions for accuracy and governance.
• Implement dashboards and reporting within cloud-based HR platforms to drive adoption and excellence.
• Identify risks, escalate issues, and ensure timely resolutions.
• Manage HR data migration, validation, reconciliation and audit activities.
• Champion Workday Compensation, Benefits and Absence Management processes.

Skills

Workday Experience

Business Analysis

Agile Methodologies

Lean Six Sigma

Data Analytics

Excel

Education

Bachelor's degree in computer science or equivalent

Tools

Workday

Excel

PowerPoint

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose:

The Business Analyst, Operational Excellence exists to support The Salvation Army Canada's digital transformation by optimizing HR processes, data, and technology to improve employee experiences and organizational effectiveness. This role leads the implementation and continuous improvement of cloud-based HR solutions, working closely with stakeholders and external partners to ensure HR data, business processes, and system configurations are accurate, efficient, and aligned with organizational goals. As the functional expert for Workday Total Rewards, the incumbent provides data-driven insights and ensures compliance, enabling HR leaders to make informed decisions that enhance operational excellence and support The Salvation Army's mission across Canada.

Key Accountabilities

• Elicit and document business requirements from Territorial Headquarters, Divisional Headquarters, Ministry Units, and frontline teams to ensure HR solutions address operational needs and deliver value across the organization.
• Collaborate with stakeholders, subject matter experts, and system integrators to analyze HR processes, define solution requirements, and support effective Workday People Experience implementations.
• Leverage HR data and analytics tools to identify trends, develop custom reporting solutions, and provide actionable insights that support strategic and operational decision-making.
• Recommend process and data management improvements that enhance data accuracy, quality, governance, and reporting capabilities across HR functions.
• Implement system enhancements, dashboards, and reporting solutions within cloud-based HR platforms to drive continuous improvement, user adoption, and operational excellence.
• Mitigate project and operational risks by identifying issues, escalating concerns as needed, and executing approved resolutions to minimize business impact and ensure successful outcomes.
• Manage HR data migration, validation, reconciliation, and audit activities to ensure data integrity, successful system transitions, and compliance with organizational standards.
• Champion Workday Compensation, Benefits, and Absence Management processes by providing subject matter expertise, guiding change management activities, supporting strategic People Experience initiatives, and ensuring end-to-end process governance and system compliance.

Education And Experience Qualifications

• A university degree in computer science or an approved equivalent combination of education and experience.
• Workday Certifications (preferable benefits, compensation and absence) or equivalent years of hand-on experience.
• 3-5 years of Workday Experience including business process, reporting and demand
• management
• 2 -3 years previous experience in Business Analysis. Business Problem Identification, Critical thinking and problem-solving skills, Requirement gathering and analysis, Value Analysis/Benefits Mapping, process mapping.
• Demonstrated expertise in Workday Compensation, Benefits, and Absence Management, with the ability to configure, optimize, and support HR technology solutions.
• Proven experience delivering complex, high-profile projects within multi-system and multi-entity environments, ensuring successful outcomes and stakeholder satisfaction.
• Strong business relationship management skills, with the ability to build partnerships, analyze business needs, influence decision-making, and effectively challenge assumptions to drive optimal solutions.
• Experience working in Agile project environments, contributing to cross-functional teams and adapting to evolving priorities and business requirements.
• Knowledge of Lean, Lean Six Sigma, or continuous improvement methodologies, with the ability to identify efficiencies and enhance business processes.
• Advanced proficiency in Microsoft Excel, along with strong working knowledge of Microsoft Word and PowerPoint for data analysis, reporting, and presentations.
• Exceptional analytical and problem-solving abilities, with a demonstrated capacity to interpret complex data, identify root causes, and develop effective solutions.
• Excellent communication, adaptability, and self-development skills, with the ability to manage competing priorities, thrive in a fast-paced environment, and continuously enhance professional capabilities.

Compensation

The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.