Business Analyst (New or Recent Graduate)

BMO; Toronto; On-site; CAD 60,000 - 112,000; Full time

Job summary

BMO is seeking a candidate to provide expertise in Enterprise Monitoring solutions for internal users, focusing on automation and support. The role involves collaborating with application teams, supporting system operations, and delivering insights through KPI and ROI reports based on monitoring solutions. Candidates should have a degree in Business Analyst or Math along with strong communication skills and technical knowledge in relevant programming languages.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• Strong communication and interpersonal skills.
• Proficient in systems analysis and development lifecycle.
• Ability to work with aggressive deadlines.

Responsibilities

• Provide automation and self-services for internal users.
• Collaborate with project teams to fulfill requirements.
• Analyze and report on platform utilization and KPIs.

Skills

Communication

Interpersonal Skills

Systems Analysis

Problem Solving

Knowledge of network concepts

Automation

Knowledge of AWS

Programming (JS, TypeScript)

Knowledge of financial services

Education

Degree in Business Analyst or Math

Tools

JIRA

ServiceNOW

PowerBI

AWS

Azure

Dynatrace

ElasticSearch (ELK)

Job description

Providing expertise on Enterprise Monitoring platform and related solutions review, design, support and development for BMO Internal business users, providing automation and self-services as the target goal. This is including Interact with internal business users to understand the user requirements, providing matched solutions or designs for new solutions. Review the platform software compliance and End Of Life / End of Support report, plan the corresponding remediation and follow up , Design, generate, and preset monthly portfolio KPI & ROI reports. Understanding the various monitoring solutions in the shop and also in the market, and have the full hands-on knowledge & skills to demonstrate for internal business users to consume.

• Collaborate with the application project team to set up solutions that match the requirements.
• Participate in the technical analysis, design, planning and development work.
• Analyze, Design, generating and present weekly, monthly quarterly platform utilization and consumption reports based on KPI and ROI.
• Willing to carry out 24/7 application production support (on rotation with other team members).
• Analyze, plan and follow up on multiple compliance report (patch, EOL, EOS) for on-prem and on-cloud components.
• Integrate and maintain monitoring applications between other eco-systems.
• Develop, test, and deploy solutions on the Self-service platform.
• Provide production support and system adjustments iterations during project warranty periods.
• Create and maintain system operations process (SOP) documentation, including all integrations.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
  

Qualifications:


Foundational level of proficiency:

• Degree in Business Analyst or Math or equivalent experience
• Interest in computing programming ex JS, TypeScript, RESTful API
• Excellent communication and interpersonal skills
• Excellent systems analysis skills with full development and application life-cycle model experience
• Ability to assess problems and solve them with a strong sense of urgency
• Ability to work with aggressive deadlines and to handle multiple responsibilities
• Knowledge of network concepts
• Good knowledge of JIRA, ServiceNOW CR and IR process, CMDB
• Good knowledge of ServiceNOW event management
• Good knowledge of AWS & Azure and certifications are preferred
• Good knowledge of PowerBI, Apptio
• Good knowledge of the financial services industry
• Knowledge of Dynatrace, AWS OpenSearch, ElasticSearch (ELK)., AWS CloudWatch logs and AWS CloudWatch metric & also related price tiers
• Knowledge of BMO Products would be an asset
  
  
  

Additional level of proficiency:

• Experience in automation. Writing scripts in Python, workflows in Typescript, Jupiter Notebooks, etc.
• Implement RESTful API services in any web framework
• Understanding of API Authentication protocols
• Provide production support and system adjustments iterations during project warranty periods
  
  
  

Salary:

$60,000.00 - $111,700.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.