Business Analyst - IT - 3

LanceSoft; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a qualified Business Systems Analyst for a hybrid role in Toronto to support a PAM transformation project. The ideal candidate will have extensive experience with ServiceNow and a strong background in Agile methodologies. This 6-month contract position offers the possibility of extension based on business needs.

Qualifications

• Proven experience (5+ years) as a Business Systems Analyst in Agile environments.
• 3+ years of hands-on experience on the ServiceNow platform.
• Post-secondary education in Computer Science or related field.

Responsibilities

• Collaborating in all stages of the software development lifecycle (SDLC).
• Documentation of business processes and requirements.
• Technical support for ServiceNow onboarding and integrations.

Skills

Agile methodologies

ServiceNow

Business process modeling

Requirements documentation

Data analysis

Project Management

DevOps practices

Education

Post-secondary education in Computer Science

Senior Business Analysis Certification**

Job description

Hybrid – 1 day (Anchor days: Thursday)
Contract Duration: 6 months
Possibility of extension: Yes (Based on business need)
Possibility of conversion to FTE: Possibly (Based on business need)
Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week (Possible OT)

Project: GTS - Service Support. PAM transformation project. Onboarding to ServiceNow. Onboarding ServiceNow Workflow for backend integration

Candidate Requirements/Must Have Skills:
1. Proven experience (5+ years) as a Business Systems Analyst, Product Owner, or similar role in an Agile/Lean or hybrid environment collaborating in all stages of the software development lifecycle (SDLC).
2. 3+ years of hands-on technical working experience on ServiceNow platform including IT
3. 3+ years of Experience with business process modeling, requirements documentation, and system design.

Nice-To-Have Skills:
• In-depth knowledge of ITIL foundation and IT Service Management
• Experience with system integration and data analysis is a plus.
• Previous experience with IAM/PAM is preferred
• Experience with DevOps practices, including CI/CD pipelines and automation tools. (Config ServiceNow WF.)
• Project Management knowledge to work with large & complex project teams.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Lean methodologies.

Soft Skills Required:
• Ability to manage multiple tasks and prioritize effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.

Education:
• Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field (or equivalent work experience).
• Senior Business Analysis Certification СВАР | IIBA nice to have