Business Analyst – Digital Service Requirements
HR Service Jobs
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Job summary
HR Service Jobs is seeking a Business Analyst – Digital Service Requirements to support planning, development, and delivery of digital services across the organization. You will bridge business stakeholders, customers, product owners, designers, and technical teams to deliver solutions that meet objectives.
The role emphasizes gathering requirements, translating needs into clear specs, and driving improvements in service delivery and customer experiences.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, Information Systems, Engineering, Management, or a related field preferred.
- Certifications or training in business analysis, project management, Agile methodologies, or digital transformation advantageous.
- Candidates with equivalent practical experience and analytical capabilities may be considered.
Responsibilities
- Engage with stakeholders to understand business needs and digital service objectives.
- Document business requirements, user needs, objectives, assumptions, dependencies and constraints.
- Create current-state and future-state process maps; identify bottlenecks and opportunities for automation.
- Collaborate with product owners and service managers to define features and outcomes.
- Prepare test scenarios and participate in user acceptance testing (UAT).
- Maintain traceability and update documentation as project scope evolves.
Skills
Education
Tools
Job description
HR Service Jobs is seeking a detail-oriented, analytical, and customer-focused Business Analyst – Digital Service Requirements to support the planning, development, enhancement, and delivery of digital services.
The successful candidate will act as a key link between business stakeholders, customers, product owners, designers, and technical development teams to ensure that digital solutions meet business objectives and user expectations.
The role involves understanding business challenges, gathering and documenting requirements, analysing existing processes, identifying opportunities for improvement, and translating business needs into clear, actionable specifications for digital service development.
The ideal candidate will have strong analytical thinking, excellent communication skills, and the ability to work collaboratively with multidisciplinary teams.
As a Business Analyst, you will contribute to digital transformation initiatives by helping organisations improve service quality, simplify workflows, enhance customer experiences, and achieve operational efficiency.
You will participate throughout the project lifecycle, from initial discovery and requirements gathering to solution validation, user acceptance testing, implementation, and post-launch evaluation.
This position is suitable for professionals who enjoy solving problems, working with digital technologies, and converting complex business needs into practical solutions.
Candidates with relevant business analysis knowledge, project experience, or a strong willingness to learn are encouraged to apply.
- Engage with business stakeholders, customers, service managers, and technical teams to understand business needs and digital service objectives.
- Conduct stakeholder interviews, workshops, surveys, brainstorming sessions, and discovery meetings to collect functional and non-functional requirements.
- Identify business problems, service gaps, operational challenges, and opportunities for digital improvement.
- Document business requirements, user needs, project objectives, assumptions, dependencies, and constraints.
- Ensure that requirements are clearly defined, prioritised, validated, and aligned with organisational goals.
- Analyse existing digital services, business processes, workflows, and customer journeys to identify inefficiencies and improvement opportunities.
- Assess how digital tools, automation, and system enhancements can improve service delivery and reduce manual effort.
- Collaborate with product owners and service managers to define digital service features, capabilities, and expected outcomes.
- Review proposed solutions to ensure that they address the identified business needs and provide measurable value.
- Support the development of business cases, feasibility assessments, and impact analyses where required.
- Prepare and maintain business requirements documents, functional specifications, process maps, use cases, user stories, and acceptance criteria.
- Translate complex stakeholder requirements into clear documentation that technical and non-technical teams can understand.
- Maintain a requirements traceability matrix to connect business needs with design decisions, development activities, and testing outcomes.
- Keep requirements documentation updated as project scope, priorities, and business needs evolve.
- Support the preparation of project briefs, decision records, meeting notes, and stakeholder presentations.
- Serve as a communication link between business teams, software developers, UX/UI designers, testers, project managers, and other stakeholders.
- Facilitate discussions to clarify requirements, resolve conflicting expectations, and reach agreement on project priorities.
- Present findings, recommendations, and analysis results to stakeholders in a clear and professional manner.
- Build positive working relationships to encourage collaboration, transparency, and effective decision-making.
- Communicate changes in requirements, project risks, and dependencies to the relevant teams.
- Create current-state and future-state process maps to illustrate how digital services operate and how they can be improved.
- Identify unnecessary steps, duplication, bottlenecks, and opportunities for automation.
- Recommend practical improvements that support efficiency, service accessibility, consistency, and customer satisfaction.
- Assist in redesigning workflows to align with new systems, digital platforms, and organisational requirements.
- Support continuous improvement initiatives by monitoring feedback and evaluating process performance.
- Collaborate with quality assurance teams to ensure that developed solutions meet documented requirements.
- Prepare test scenarios, review test cases, and validate acceptance criteria.
- Participate in user acceptance testing (UAT) and coordinate feedback from business users.
- Record, investigate, and help resolve functional gaps, defects, and inconsistencies.
- Verify that final solutions meet agreed business objectives before implementation.
- Work with project managers and delivery teams to monitor requirements, milestones, dependencies, and changes in project scope.
- Identify potential risks and issues related to requirements, stakeholder expectations, and solution delivery.
- Prepare status reports, analysis summaries, dashboards, and presentations when required.
- Support change management activities, including stakeholder communication, training materials, and implementation readiness.
- Contribute to post-implementation reviews and recommend enhancements based on user feedback and service performance.
- A bachelors degree in Business Administration, Information Technology, Computer Science, Information Systems, Engineering, Management, or a related field is preferred.
- Relevant certifications or professional training in business analysis, project management, Agile methodologies, or digital transformation are advantageous.
- Candidates with equivalent practical experience and demonstrated analytical capabilities may also be considered.
- Understanding of business analysis principles, requirements gathering, and documentation techniques.
- Ability to analyse business processes and translate stakeholder needs into functional requirements.
- Familiarity with process modelling tools and techniques, such as flowcharts, swimlane diagrams, and BPMN.
- Knowledge of Agile and Scrum methodologies, including user stories, backlogs, and acceptance criteria.
- Working knowledge of Microsoft Excel, Word, PowerPoint, and collaborative documentation tools.
- Familiarity with Jira, Confluence, Microsoft Visio, Miro, Lucidchart, or similar tools is an advantage.
- Basic understanding of software development lifecycles, system integrations, APIs, databases, and digital platforms is beneficial.
- Ability to interpret data, identify patterns, and prepare meaningful reports to support business decisions.
- Excellent written and verbal communication skills.
- Strong active listening and questioning skills.
- Ability to communicate technical concepts in simple business language.
- Confidence in facilitating meetings, workshops, and stakeholder discussions.
- Strong documentation, presentation, and organisational skills.
- Ability to collaborate effectively with people from different departments and professional backgrounds.
- Analytical, logical, and solution-oriented thinking.
- Strong attention to detail and commitment to documentation accuracy.
- Proactive approach to identifying problems and recommending improvements.
- Ability to manage competing priorities and meet deadlines.
- Flexibility to adapt to changing requirements and project environments.
- Professional integrity and responsible handling of confidential business information.
The experience requirements will depend on the level of the position and the complexity of the digital services being supported.
- Fresh graduates with relevant academic knowledge and strong analytical abilities may be considered for junior opportunities.
- Academic projects, internships, case studies, or practical assignments involving requirements analysis or process improvement are beneficial.
- A willingness to learn business analysis tools, documentation standards, and digital delivery methodologies is essential.
- Approximately 2–5 years of experience in business analysis, requirements engineering, digital service delivery, IT consulting, product development, or a related role is preferred.
- Experience gathering and documenting business and functional requirements.
- Demonstrated ability to collaborate with technical and business stakeholders.
- Experience supporting software implementation, system enhancement, process improvement, or digital transformation projects.
- Familiarity with Agile delivery environments, UAT, and requirements traceability is advantageous.
- Candidates with experience in customer-facing digital platforms, enterprise systems, workflow automation, online services, or service management will be particularly valuable.
Employment Schedule: Full-time, based on the agreed employment contract.
Typical Working Hours: Approximately 40 hours per week, subject to the applicable employment arrangement.
Standard Schedule: Monday to Friday for roles operating on a conventional business schedule.
Flexible Working: Flexible start and finish times may be available, depending on team requirements.
Remote or Hybrid Work: May be offered where the position and organisational policies permit.
Meetings: Occasional meetings across time zones may be required when collaborating with geographically distributed teams.
Project Deadlines: Some flexibility may be necessary during important project milestones, testing cycles, or implementation periods.
Final working hours, location, and scheduling arrangements will be confirmed during the recruitment process.
- Understanding of the relationship between business objectives, customer needs, operational processes, and technology solutions.
- Knowledge of requirements elicitation, analysis, prioritisation, validation, and change management.
- Ability to distinguish between business requirements, functional requirements, and non-functional requirements.
- Awareness of project governance, scope management, stakeholder management, and delivery risks.
- Understanding of digital customer journeys, online service delivery, user experience, and service improvement principles.
- Awareness of usability, accessibility, privacy, information security, and data protection considerations.
- Ability to understand how business applications, digital platforms, and integrated systems support organisational operations.
- Familiarity with common digital delivery practices, including iterative development, prototyping, and user feedback.
- Ability to break complex business challenges into manageable requirements and actionable tasks.
- Capability to identify root causes rather than focusing only on visible symptoms.
- Confidence in evaluating alternative solutions and assessing their potential business impact.
- Ability to balance stakeholder expectations, technical limitations, delivery timelines, and available resources.
- Ability to manage several requirements and activities simultaneously.
- Strong time management, prioritisation, and follow-up skills.
- Ability to maintain accurate records and communicate changes promptly.
- Capacity to work independently while contributing effectively to a collaborative team.
- Willingness to develop knowledge of emerging digital technologies, business analysis practices, and service delivery approaches.
- Interest in improving analytical techniques, documentation quality, and stakeholder engagement.
- Ability to receive feedback, apply lessons learned, and adapt to new business requirements.
- Competitive salary based on qualifications, experience, role scope, and location.
- Opportunities to work on digital service improvement and business transformation initiatives.
- Access to relevant training, learning materials, and professional development opportunities.
- Potential support for industry-recognised business analysis or project management certifications.
- Collaborative work with business stakeholders, product teams, developers, and digital specialists.
- Opportunities to develop experience in requirements engineering, process optimisation, and digital delivery.
- Flexible working or hybrid arrangements where available and approved.
- Performance feedback, mentoring, and opportunities to expand professional responsibilities.
- Paid leave and other employment benefits in accordance with the applicable contract and local employment policies.
- Opportunities to progress into more senior analytical, product, project, or service management roles.
- Specific benefits, compensation, remote-work eligibility, and training support will be confirmed by the employer during recruitment.
Joining HR Service Jobs as a Business Analyst – Digital Service Requirements offers an opportunity to contribute to digital initiatives that connect business needs with practical technology solutions.
Make a Meaningful Contribution: Help organisations understand their challenges, improve service delivery, and develop digital solutions that better support users and business operations.
Develop Your Professional Skills: Strengthen your expertise in requirements analysis, process modelling, stakeholder engagement, solution validation, and digital transformation.
Collaborate Across Teams: Work with professionals from business, technology, product development, project management, and service delivery functions.
Build a Future-Ready Career: Develop transferable skills relevant to business analysis, product management, IT consulting, process improvement, and digital project delivery.
Solve Real Business Problems: Participate in identifying service gaps, simplifying processes, and translating complex needs into clear, actionable requirements.
Grow Through Continuous Learning: Build confidence in modern business analysis tools, Agile delivery practices, and emerging digital service approaches.
HR Service Jobs welcomes individuals who are curious, organised, collaborative, and motivated to improve the way businesses deliver digital services. Candidates who value clear communication, thoughtful analysis, and continuous improvement are encouraged to apply.
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