Business Analyst

City of Winnipeg; Winnipeg; Hybrid; CAD 78,000 - 104,000; Full time

Job summary

City of Winnipeg in Winnipeg, MB is seeking a Business Analyst to lead elicitation, analysis and documentation for city services. You will design processes, specify functional requirements, and measure project benefits.

The role reports to the Coordinator of Business Analysis and Quality Assurance and involves working with the project team to ensure quality outcomes. Responsibilities include developing business cases, coordinating requirements with stakeholders, and implementing test plans for

Qualifications

• Bachelor's degree or equivalent education and experience.
• 2 years of requirements analysis, business/system process change and organization transformation.
• Experience with stakeholder identification, business needs and objectives.
• Documentation of business requirements, data analysis and process models.
• Ability to develop clear business cases and practical solutions.
• Strong written and verbal communication skills for cross-functional teams.
• Willingness to work in a hybrid Winnipeg location with travel as needed.

Responsibilities

• Develop business cases recommending organizational change based on needs and cost-benefit projections.
• Lead elicitation, communication, and documentation of service needs and requirements.
• Implement and develop test plans for information systems.

Skills

Verbal communication

Analytical thinking

Stakeholder management

Team collaboration

Problem-solving

Education

Bachelor's Degree in management, business, or technology-focused discipline

CBAP/CCBA/PMI-PBA certification preferred

Job description

Recruitment Details

Business Analyst

Department: Innovation & Technology

Designated Work Location: 6th Floor, 510 Main Street ; Hybrid with designated work location

Position Type: Permanent, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: W.A.P.S.O. Grade 3

$77,751.230 - $104,418.317 annually, W.A.P.S.O. Grade 3 (Schedule A-1)

$77,751.230 - $101,793.273 annually, W.A.P.S.O. Grade 3 (Schedule A-2)

Employee Group: WAPSO

Posting No.: 127442

Closing Date: October 14, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remote are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Reporting to the Coordinator of Business Analysis and Quality Assurance, the Business Analyst is responsible for leading the elicitation, communication, analysis, and documentation of the current and desired needs, requirements, and processes for delivery of city services. This role involves meticulous work, which may be guided, and subject to review by the Project Manager to ensure adherence to the highest standards of quality.

The Business Analyst leads the analysis and conceptual design of the solution, documenting business processes and business requirements, functional specifications, user experience, identifying opportunities to improve processes, designing acceptance tests, and measuring benefits of completed projects. The Business Analyst also assists in the development of business cases and supports other staff in performing business analysis.

As The Business Analyst, You Will

• Develop business cases recommending organizational change based on service needs, options analysis, and cost-benefit projections
• Lead the elicitation, communication, and documentation of service needs, business processes, business requirements, and functional specifications
• Implement & develop test plans for information systems

Your Education And Qualifications Include

• Bachelor's Degree in a management, business, or technology-focused discipline or equivalent education and experience.
• Related certification such as Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), or Professional in Business Analysis (PMI-PBA) is preferred.
• 2 years of experience performing requirements analysis, business/system process change and organization transformation.
• Experience working with stakeholders to identify business needs and objectives.
• Experience in business analysis involving business, process, system changes/ organizational transformation.
• Experience in documenting business requirements, data analysis and process models, and functional specifications (use cases, user stories with acceptance criteria, business rules).
• Ability to use judgement to form conclusions that may challenge conventional wisdom, ensuring that proposals or arguments are supported by strong logic and a compelling business case.
• Ability to analyze complex issues and work with Senior Business Analyst or Supervisor to design and implement practical solutions and tools.
• Ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, and the public.
• Excellent verbal communication skills with ability to facilitate discussions and engage and influence partners to achieve target outcomes.
• Excellent analytical and problem-solving skills that rely on a structured approach with the ability to quickly learn new concepts/processes.
• Strong interpersonal, coaching and mentoring skills with the ability to work effectively in a team environment.
• Exceptional written communication and documentation skills with ability to produce clear and concise business and process requirements and functional specifications.
• Adept at approaching business problems by analyzing the full business context, including people, process, and technology, to provide solutions that deliver optimal business value.
• Excellent interviewing, influencing, facilitation, negotiation and presentation skills.
• Demonstrated ability to facilitate and coordinate user acceptance testing (UAT) and obtain signoffs.
• Knowledge of software implementation and development methodologies, processes and practices.
• Working knowledge or experience in city-specific subject matters and technology platforms would be an asset.
• Skills in data modelling, data mapping, and systems integration are an asset.
• Skills in creating mockups/ prototypes to conceptualize software design are an asset.
• Skills in creating test plans, writing test cases, and supporting software application testing are an asset.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions Of Employment

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police.
• Ability to perform occasional off-hours work is required.

Position Reports To

Coordinator of Business Analysis and Quality Assurance

Staffing Information

• An eligibility list may be established to fill current and future permanent and temporary positions and will remain in effect for 6 months.
• *In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2.

Only candidates selected for interviews will be contacted.