Business Analyst

Colonial Group; Winnipeg; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits package

Hybrid work environment

Fully equipped onsite fitness center

Casual dress code

Personal and professional development

Job summary

Manitoba Blue Cross seeks a diligent Business Analyst to analyze business needs, document requirements, and recommend solutions that deliver value. You will work with stakeholders, project teams, and technology partners to support projects through analysis, testing, and change implementation.

The role involves requirements elicitation, documentation, and continuous improvement of BA standards, with opportunities to develop in a collaborative, diverse work environment.

Qualifications

• Dedicated to exceptional service and addressing customer needs for internal and external customers.
• Minimum 2 years of proven experience as a business analyst, preferably in insurance.
• Degree, diploma or certificate in a related field is an asset.
• Strong written and verbal communication translating complex subjects clearly.

Responsibilities

• Partner with stakeholders to understand business needs and define requirements.
• Facilitate requirements elicitation, analysis, validation, and documentation.
• Develop and maintain business requirements, user stories, workflows, and use cases.
• Support solution design and alignment with project objectives.
• Document and analyze current and future state processes.
• Coordinate testing activities and maintain testing documentation.
• Verifies delivered solutions meet requirements and acceptance criteria.

Skills

Business analysis

Stakeholder communication

Insurance industry knowledge

Testing concepts

Education

Post-secondary degree in Computer Science, Business Administration or Business Analysis

Tools

JIRA

Confluence

Lucidchart

SAP

Job description

About Manitoba Blue Cross

We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.

Why work for us?

Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.

Culture of Caring

We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.

We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

POSITION SUMMARY:

The Business Analyst supports business improvement and transformation by analyzing business needs, documenting requirements, and recommending solutions that deliver value and support organizational goals. Working with stakeholders, project teams, and technology partners, the Business Analyst independently supports projects through business analysis, process improvement, quality assurance, and change implementation activities.

DUTIES AND RESPONSIBILITIES

• Partners with stakeholders to understand business needs, define requirements, and support business justification for change initiatives.
• Applies business analysis best practices throughout the project lifecycle.
• Facilitates requirements elicitation, analysis, validation, and documentation.
• Develops and maintain business requirements, user stories, workflows, use cases, and related documentation.
• Supports solution design and ensure alignment with business needs and project objectives.
• Maintains requirements traceability and support implementation and rollout activities.
• Contributes to continuous improvement of business analysis standards, tools, and templates.
• Documents and analyzes current-state and future-state business processes.
• Identifies process inefficiencies, risks, and opportunities for improvement.
• Recommends practical process and operational improvements aligned with business objectives.
• Assist in the development of orientation presentations for internal and external customers.
• Manage Insurance Council of Manitoba (ICM) credits and reporting for Advisors
• Coordinates testing activities with stakeholders and project teams.
• Develops and maintain testing documentation, including test plans, test cases, and test results.
• Tracks defects, issues and risks, classifies defects by severity and priority with the business, and supports their resolution.
• Verifies delivered solutions meet business requirements and acceptance criteria.
• Supports implementation and transition activities for system and process changes.
• Develops training materials, process documentation, and user support resources.
• Participates in end-user training and change adoption activities.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES

• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Minimum 2 years of proven experience as a business analyst, preferably in the insurance industry, including the effective use of relevant tools and technologies.
• Post-secondary degree, diploma or certificate in a related field such as Computer Science, Business Administration or Business Analysis is an asset.
• Strong verbal and written communicator, with the ability to clearly translate complex subject matter to technical and non-technical stakeholders, resulting in concise and clear technical documentation and business requirements.
• Ability to facilitate collaboration between cross-functional stakeholders to establish common understanding, build consensus, make decisions and solve problems.
• Experience with creating and delivering presentations to diverse groups of stakeholders.
• Ability to analyze business processes, ensuring a shared understanding of current state processes, and identifying opportunities for efficiency.
• Able to connect requirements to business objectives and organizational goals
• Basic understanding of requirements gathering, process mapping, and software testing concepts.
• Working knowledge of Microsoft Office and Teams; familiarity with JIRA, Confluence, Lucidchart, SAP, or similar tools is an asset.
• Strong team player enjoys collaboration and shares knowledge openly.
• Self-directed, with exceptional organization skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Committed to life-long learning and professional development, capable of completing industry education programs entailing self-directed study and the writing of graded examinations.
• Foundational knowledge of business analysis concepts and practices. Coursework or progress toward an IIBA certification is an asset.
• Familiarity with SAP modules relevant to insurance operations is an asset.
• Working knowledge of Manitoba Blue Cross business areas, processes, products, solutions, and project methodology is an asset.

To learn more visit: https://www2.mb.bluecross.ca/about-us/careers

We appreciate the interest expressed by all applicants and acknowledge the effort put into the application process, however only those selected for an interview will be contacted.

Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.