Business Analyst

Technical Standards & Safety Authority (TSSA); Toronto; On-site; CAD 120,000 - 130,000; Full time

Job summary

A leading organization in Ontario is seeking a Business Analyst to enhance public safety. This role involves collaborating with stakeholders to define solutions, develop project documentation, and ensure user adoption. Ideal candidates will have strong analytical and communication skills, along with a background in business analysis and project management. This is a one-year contract position offering competitive compensation.

Qualifications

• Minimum 5 years’ experience as a business analyst.
• Experience creating business requirements documents and process flow maps.
• Proven experience in quality assurance and end user training.

Responsibilities

• Develop understanding of business operations and elicit requirements.
• Produce project documents including business requirements.
• Conduct functional testing and lead user adoption efforts.

Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Collaboration

Education

University or College graduate in a related discipline

Business Analysis designation (e.g. CBAP, CCBA)

Project Management Professional (PMP)

Tools

Microsoft Office

Microsoft Dynamics 365

Epicor

Job description

Join to apply for the Business Analyst role at Technical Standards & Safety Authority (TSSA)

Join to apply for the Business Analyst role at Technical Standards & Safety Authority (TSSA)

About Us

The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA – works collaboratively to deliver better safety for our province.

About Us

The Technical Standards and Safety Authority (TSSA) is deeply committed to safety and passionate about making Ontario a safer place to live, work, and play. Our unified team - what we proudly call ONE TSSA – works collaboratively to deliver better safety for our province.

TSSA is a not-for-profit regulator that has dedicated over 25 years of expertise and experience to the safety of Ontario. Mandated by the Government of Ontario, TSSA’s team of over 450 professionals works to enhance public safety across multiple sectors we regulate.

As an award-winning organization, TSSA firmly embeds safety in our culture and all aspects of our work. Fostering a strong safety culture has earned us the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for three consecutive years (2022-2024).

As ONE TSSA we are guided by the following values in all we do:

• Safety: Be safety-focused at all times
• Collaboration: Work well with others
• Accountability: Take responsibility for our actions and deliver on our commitments
• Integrity: Conduct ourselves transparently using risk-informed evidence
• Inclusion: Embrace diversity through respectful leadership
• Innovation: Be forward-thinking, adaptable, and data-driven
  
  

Joining TSSA means becoming part of a team of experts from diverse fields, backgrounds, and cultures. It’s an opportunity to hone your skills, expand your knowledge, build a rewarding career, and realize your full potential

Position Summary

The Business Analyst works with internal and external stakeholders to further define solutions and project vision for new opportunities for efficiencies and alignment with project goals. Work with IT Team and Subject Matter Experts to facilitate creation of solution architecture artifacts, participate in new process design, and contribute to solutions prototyping.

This is a 1 year contract role.

Application Deadline: May 22, 2025

Job Responsibilities

• Develop a strong understanding of the business operations in a domain
• Interview key stakeholders and lead workshops with business users and subject matter experts to elicit requirements, understand existing business processes, and develop functional designs
• Prioritize and rank stakeholder requirements and progressively elaborate the ideal solution though different requirements gathering techniques
• Critically evaluate information gathered from multiple sources in order to reconcile conflicts
• Actively seek the identification of project issues and problems and manage or escalate as appropriate as lead, including troubleshooting financial data/reporting with Finance
• Produce various project documents and project deliverables including business requirements documents (functional and non-functional requirements)
• Identify business rules requirements and acceptance criteria
• Lead and collaborate on the development of Test Strategies and Plan(s) with business leads as required
• Conduct functional and full system testing of new systems and changes
• Partner with stakeholders to help drive user adoption of the solution
• Train client users as needed in CRM portal and other softwares
• Analyze and document requirements for financial applications such as Epicor
• Identify project implications at the system and department/organization level as well as interdependencies with other related projects
• Assist with the development of RFQ’s, RFP’s, statements of work, project charters, etc.
• Create presentations for senior management that clearly and concisely presents analysis and recommendations
  
  

Job Qualifications

• University or College graduate in a related discipline or equivalent
• Business Analysis designation e.g. CBAP, CCBA and Project Management Professional (PMP) or PMI Professional are considered an asset
• Have a minimum of 5 years’ experience as a business analyst in full life cycle of systems: requirements definition, development, testing, training, problem resolution
• Exceptional analytical skills with a keen attention to detail; well versed in the decomposition and validation of business requirements
• Experience creating business requirements documents, process flow maps, cost-benefit analysis, and business cases
• Proven experience in preparing and executing comprehensive quality assurance and end user training plans in preparation for operational readiness
• Excellent interpersonal, collaboration, and negotiation skills with a proven ability to successfully deal with complex issues working within the context of cross-functional project teams
• Superior oral and written communication skills with expertise in translating complex technical concepts into clear and concise terms tailored to the audience
• Advanced skills in Microsoft Office including PowerPoint, Excel, Project and Visio are required
• Experience with Microsoft Dynamics 365 and Epicor would be an asset
• Highly motivated individual, to apply creativity and innovation in the development of solutions essential to support our business
• Ability to lead change through cross-functional teams or business unit projects
  
  

Inclusion And Equal Opportunity Employment

TSSA is an equal opportunity employer committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.

TSSA is pleased to offer accommodations for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodations you may require.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Public Safety

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