Senior Business Analyst

Cognizant; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Job summary

A leading company seeks a Senior Business Analyst to optimize IT service management processes. This hybrid role involves collaborating with teams to enhance service delivery, utilizing tools like Confluence and Jira, and driving improvements based on performance metrics. Candidates should have expertise in IT service management and experience in the Cards and Payments domain is a plus. Join us to make a significant impact in a dynamic organization.

Qualifications

• Expertise in IT Service Management and understanding of service delivery processes.
• Hands-on experience with Confluence and Jira for managing service-related projects.

Responsibilities

• Coordinate with multi-functional teams to align service management strategies.
• Monitor service performance metrics and implement improvements.
• Drive continuous improvement initiatives to enhance service delivery.

Skills

IT Service Management

Confluence

Jira

Cards and Payments

Job description

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As a Senior Business Analyst, you will be responsible for implementing and optimizing IT service management processes to ensure efficient service delivery. You will work collaboratively with internal teams as a valued member of our dynamic organization.

Responsibilities

1. Coordinate with multi-functional teams to align service management strategies with business objectives.
2. Utilize Confluence and Jira to supervise, manage, and report on service management activities and progress.
3. Maintain alignment with industry standards for service management.
4. Monitor service performance metrics and implement improvements to enhance service quality.
5. Collaborate with stakeholders to identify service requirements and develop suitable solutions.
6. Provide guidance on the use of service management tools and methodologies.
7. Develop and maintain documentation related to service management processes.
8. Conduct regular meetings to review service performance and resolve issues.
9. Implement strategies to improve customer satisfaction and efficiency.
10. Analyze data to identify trends and areas for improvement.
11. Ensure integration of service management processes with existing systems.
12. Drive continuous improvement initiatives to enhance service delivery and operational efficiency.

Required Skills

• Expertise in IT Service Management and understanding of service delivery processes.
• Hands-on experience with Confluence and Jira for managing service-related projects.
• Experience in Cards and Payments domain is a valuable asset.

We encourage applicants who believe they can make an impact, even if they meet most but not all listed skills. Highlight your transferable skills and unique experiences.

Cognizant considers only applicants authorized to work in Canada without sponsorship.

Working Arrangements

This is a hybrid role requiring 2 days per week in Toronto, with flexibility supported through our wellbeing programs. Role specifics may change based on project needs, and we will communicate expectations clearly.

We welcome applicants who share our mission and can bring diverse skills and experiences to the role.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Research, Analyst, IT
• Industries: IT Services, Consulting

Apply now to increase your chances of an interview. Location: Toronto, Ontario, Canada. Salary: $120,000-$130,000 annually.