Business Analyst

BCE; Quebec; On-site; CAD 110,000 - 140,000; Full time

Job summary

Bell is seeking a Business Analyst to serve as a strategic hub translating complex challenges into clear functional requirements and driving projects forward for enterprise-scale customers. You will ensure delivered solutions maximize end-user value across IoT, Mobility/5G, Cloud, Cyber Security, and more.

The role requires eight years of BA experience, strong Agile expertise, and proficiency with Azure DevOps, Jira, Confluence, and ServiceNow.

Qualifications

• Bachelor's or Master's degree in Business Administration, MIS, CS, or related field.
• 8+ years of experience as a Business Analyst in project management and digital transformations.
• Strong knowledge of Agile methodologies (Scrum) and delivery management best practices.
• Proficiency with project management and tracking tools: Azure DevOps, Jira, Confluence, ServiceNow.

Responsibilities

• Define solution vision with stakeholders and align with objectives.
• Manage the product backlog: write, prioritize, refine user stories.
• Facilitate Agile ceremonies for team alignment and delivery.
• Gather requirements via workshops and translate into functional specs.

Skills

Agile methodologies

Backlog management

Requirements gathering

Stakeholder collaboration

Process mapping

Education

Bachelor's or Master's degree in related field

Tools

Azure DevOps

Jira

Confluence

ServiceNow

Job description

Req Id:431842

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are looking for a Business Analyst to serve as a true strategic hub within the organization. As a collaborative leader, this individual will be responsible for translating complex business challenges into clear functional requirements, driving projects forward, and ensuring that delivered solutions maximize value for end users.

Key Responsibilities

1. Product Analysis and Strategy

• Vision Definition: Define the solution vision in close collaboration with stakeholders and ensure alignment with strategic objectives.
• Backlog Management: Manage the entire product backlog lifecycle, including writing, prioritizing, and continuously refining user stories.
• Facilitation of Agile Ceremonies: Lead and facilitate planning, alignment, and other Agile ceremonies to ensure team cohesion and delivery effectiveness.
• Requirements Gathering: Facilitate collaborative workshops to gather, analyze, and challenge business needs, then translate them into clear and actionable functional specifications.

2. Project Delivery and Transformation

• Coordination and Delivery: Coordinate feature development with delivery teams, resolve roadblocks, and ensure transparent communication with stakeholders throughout all project phases.
• Process Optimization: Map current and future-state business processes (BPMN modeling), assess organizational impacts, and recommend improvements to support digital transformation initiatives.
• Priority Management: Manage feature delivery schedules, evaluate change requests, and adjust deliverables based on milestones and evolving business priorities.

3. Quality Assurance and Change Management

• Solution Validation: Collaborate in the development of test scenarios and actively participate in User Acceptance Testing (UAT) to validate the quality and compliance of final deliverables.
• Transition Support: Provide post-implementation support and guidance to users to facilitate solution adoption.
• Incident Management: Contribute to the early identification of operational issues and collaborate with technical teams to resolve incidents.

Critical Qualifications

• Education: Bachelor's or Master's degree in Business Administration, Management Information Systems, Computer Science, or a related field.
• Experience: Minimum of eight (8) years of experience as a Business Analyst, with a proven track record in project management and digital transformation initiatives.
• Agile Expertise: Strong knowledge of Agile methodologies (Scrum) and delivery management best practices, including backlog management, acceptance criteria development, and work breakdown techniques.
• Tools and Platforms: Advanced proficiency with project management and task tracking tools such as Microsoft Azure DevOps, Jira, Confluence, and ServiceNow.