Business Analyst

Bell; Quebec; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation

Inclusive workplace

Job summary

Bell is seeking a seasoned Business Analyst to act as a strategic hub, translating complex business challenges into clear requirements and driving value across enterprise projects. You will manage the product backlog, facilitate Agile ceremonies, and collaborate with stakeholders to align with business goals.

Based in Quebec with hybrid work, you will map processes, define solutions, and support adoption post-implementation, ensuring successful delivery and transformation for Bell Business

Qualifications

• Eight or more years of experience as a Business Analyst with project management and digital transformation track record.
• Strong knowledge of Agile methodologies (Scrum) and delivery management best practices.
• Proficiency with Azure DevOps, Jira, Confluence, ServiceNow; BPMN modeling.
• Excellent communication and ability to translate business needs to technical specs.
• Bilingual in French and English; adaptable to Quebec work environments.

Responsibilities

• Translate complex business challenges into clear functional requirements.
• Lead backlog management, write user stories, and refine acceptance criteria.
• Facilitate Agile ceremonies and coordinate with delivery teams.
• Map current and future-state processes using BPMN and propose improvements.
• Validate solutions with UAT and ensure alignment with strategic objectives.
• Support post-implementation adoption and handle incident escalation as needed.

Skills

Analytical thinking

Strategic thinking

Communication skills

Bilingual EN/FR

Education

Bachelor's or Master's degree in Business Administration or related field

Tools

Azure DevOps

Jira

Confluence

ServiceNow

BPMN

Job description

Req Id: 431842

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are looking for a Business Analyst to serve as a true strategic hub within the organization. As a collaborative leader, this individual will be responsible for translating complex business challenges into clear functional requirements, driving projects forward, and ensuring that delivered solutions maximize value for end users.

Key Responsibilities

• Product Analysis and Strategy
• Vision Definition: Define the solution vision in close collaboration with stakeholders and ensure alignment with strategic objectives.
• Backlog Management: Manage the entire product backlog lifecycle, including writing, prioritizing, and continuously refining user stories.
• Facilitation of Agile Ceremonies: Lead and facilitate planning, alignment, and other Agile ceremonies to ensure team cohesion and delivery effectiveness.
• Requirements Gathering: Facilitate collaborative workshops to gather, analyze, and challenge business needs, then translate them into clear and actionable functional specifications.
• Project Delivery and Transformation
• Coordinate and Delivery: Coordinate feature development with delivery teams, resolve roadblocks, and ensure transparent communication with stakeholders throughout all project phases.
• Process Optimization: Map current and future-state business processes (BPMN modeling), assess organizational impacts, and recommend improvements to support digital transformation initiatives.
• Priority Management: Manage feature delivery schedules, evaluate change requests, and adjust deliverables based on milestones and evolving business priorities.
• Quality Assurance and Change Management
• Solution Validation: Collaborate in the development of test scenarios and actively participate in User Acceptance Testing (UAT) to validate the quality and compliance of final deliverables.
• Transition Support: Provide post-implementation support and guidance to users to facilitate solution adoption.
• Incident Management: Contribute to the early identification of operational issues and collaborate with technical teams to resolve incidents.

Critical Qualifications

• Education: Bachelor's or Master's degree in Business Administration, Management Information Systems, Computer Science, or a related field.
• Experience: Minimum of eight (8) years of experience as a Business Analyst, with a proven track record in project management and digital transformation initiatives.
• Agile Expertise: Strong knowledge of Agile methodologies (Scrum) and delivery management best practices, including backlog management, acceptance criteria development, and work breakdown techniques.
• Tools and Platforms: Advanced proficiency with project management and task tracking tools such as Microsoft Azure DevOps, Jira, Confluence, and ServiceNow.
• Process Modeling: Hands-on experience in business process modeling and mapping using BPMN.
• Core Competencies:
• Collaborative Leadership: Proven ability to mobilize and align cross-functional teams around a shared vision and influence stakeholders without direct authority.
• Analytical and Strategic Thinking: Strong ability to structure complex challenges, synthesize information, and develop pragmatic solutions.
• Impactful Communication: Excellent communication, presentation, and technical translation skills, with the ability to engage both business and technical audiences in French and English.
• Proactivity and Resilience: Ability to anticipate project risks, navigate ambiguity, and adapt quickly in fast-paced, evolving environments.
• Asset: Recognized certifications in business analysis (CBAP, CCBA) and/or Agile methodologies (CSPO, CSM, SAFe).
• Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Management
• Job Status: Regular - Full Time
• Job Location: Canada : Quebec : Quebec City || Canada : Quebec : Montreal
• Work Arrangement: Hybrid
• Application Deadline: 08/26/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Bell, one of Canada's Top 100 Employers.