Business Analyst

Bell Canada; Quebec; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Wide range of benefits

Medical, dental, vision and mental健康 (

35% discount on services and exclusive

Job summary

Bell Canada seeks a Business Analyst to serve as a true strategic hub within the organization. As a collaborative leader, this individual will translate complex business challenges into clear functional requirements, drive projects forward, and ensure that delivered solutions maximize value for end users.

On the Bell Business Markets team, you will deliver advanced solutions across IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre, and Internet & Private

Qualifications

• Bachelor's or Master's degree in Business Administration, MIS, CS, or related field.
• Minimum of eight (8) years as a Business Analyst with project management and digital transformation experience.
• Strong knowledge of Agile methodologies (Scrum) and delivery management best practices.
• Advanced proficiency with Azure DevOps, Jira, Confluence, and ServiceNow.
• Process modeling and BPMN experience; fluent in English and French.

Responsibilities

• Define the solution vision with stakeholders and align with strategic objectives.
• Manage the entire product backlog, write and prioritize user stories.
• Facilitate Agile ceremonies to ensure team cohesion and delivery effectiveness.
• Gather, analyze, and translate business needs into clear functional specifications.
• Coordinate feature delivery with delivery teams and resolve roadblocks.
• Map current and future-state business processes (BPMN) and recommend improvements.
• Support UAT, test scenarios, and post-implementation transition activities.

Skills

Collaborative Leadership

Analytical Thinking

Communication Skills

Proactivity

French & English

Stakeholder Management

Education

Bachelor's or Master's in Business Administration / MIS / CS

Tools

Azure DevOps

Jira

Confluence

ServiceNow

Job description

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are looking for a Business Analyst to serve as a true strategic hub within the organization. As a collaborative leader, this individual will be responsible for translating complex business challenges into clear functional requirements, driving projects forward, and ensuring that delivered solutions maximize value for end users.

Key Responsibilities

1. Product Analysis and Strategy

• Vision Definition: Define the solution vision in close collaboration with stakeholders and ensure alignment with strategic objectives.
• Backlog Management: Manage the entire product backlog lifecycle, including writing, prioritizing, and continuously refining user stories.
• Facilitation of Agile Ceremonies: Lead and facilitate planning, alignment, and other Agile ceremonies to ensure team cohesion and delivery effectiveness.
• Requirements Gathering: Facilitate collaborative workshops to gather, analyze, and challenge business needs, then translate them into clear and actionable functional specifications.

2. Project Delivery and Transformation

• Coordination and Delivery: Coordinate feature development with delivery teams, resolve roadblocks, and ensure transparent communication with stakeholders throughout all project phases.
• Process Optimization: Map current and future-state business processes (BPMN modeling), assess organizational impacts, and recommend improvements to support digital transformation initiatives.
• Priority Management: Manage feature delivery schedules, evaluate change requests, and adjust deliverables based on milestones and evolving business priorities.

3. Quality Assurance and Change Management

• Solution Validation: Collaborate in the development of test scenarios and actively participate in User Acceptance Testing (UAT) to validate the quality and compliance of final deliverables.
• Transition Support: Provide post-implementation support and guidance to users to facilitate solution adoption.
• Incident Management: Contribute to the early identification of operational issues and collaborate with technical teams to resolve incidents.

Critical Qualifications

• Education: Bachelor's or Master's degree in Business Administration, Management Information Systems, Computer Science, or a related field.
• Experience: Minimum of eight (8) years of experience as a Business Analyst, with a proven track record in project management and digital transformation initiatives.
• Agile Expertise: Strong knowledge of Agile methodologies (Scrum) and delivery management best practices, including backlog management, acceptance criteria development, and work breakdown techniques.
• Tools and Platforms: Advanced proficiency with project management and task tracking tools such as Microsoft Azure DevOps, Jira, Confluence, and ServiceNow.
• Process Modeling: Hands‑on experience in business process modeling and mapping using BPMN.
• Core Competencies:
  • Collaborative Leadership: Proven ability to mobilize and align cross-functional teams around a shared vision and influence stakeholders without direct authority.
  • Analytical and Strategic Thinking: Strong ability to structure complex challenges, synthesize information, and develop pragmatic solutions.
  • Impactful Communication: Excellent communication, presentation, and technical translation skills, with the ability to engage both business and technical audiences in French and English.
  • Proactivity and Resilience: Ability to anticipate project risks, navigate ambiguity, and adapt quickly in fast-paced, evolving environments.
• Asset: Recognized certifications in business analysis (CBAP, CCBA) and/or Agile methodologies (CSPO, CSM, SAFe).

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace.

• competitive salary
• a wide range of benefits to support the well-being of you and your family
• eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs
• 35% discount on our services and access exclusive offers from our partners

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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