Business Analyst

Ateko, backed by Bell Canada; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Consultant to join their dynamic team. This role involves collaborating with internal stakeholders to enhance project outcomes through data analysis and effective communication. You will leverage tools like JIRA and ServiceNow to track progress, identify gaps, and ensure alignment with stakeholder needs. The ideal candidate will possess a strong analytical background, client-facing expertise, and the ability to thrive in a fast-paced environment. Join a company committed to inclusivity and innovation, where your contributions will make a significant impact.

Qualifications

• 5+ years of analytical experience in IT consulting.
• Proficient in JIRA and ServiceNow for task management.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Work with stakeholders to meet project goals and best practices.
• Gather and analyze data to identify process performance gaps.
• Support project management with documentation and tracking.

Skills

Analytical Skills

Client-Facing Expertise

Agile Methodologies

Communication Skills

Process Improvement

Education

University degree in Business Administration

College diploma in a related field

Tools

JIRA

ServiceNow

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Visio

Job description

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The Consultant will be responsible for providing the following Services :

Under the direction of the assistant director of automation tools and compute services team:

• Work with internal stakeholders and subject matter experts to meet project goals and best practices.

• Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines.

• Gather and analyze data to identify process performance gaps, recommending improvements where necessary.

• Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics.

• Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint.

• Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs.

• Communicate with clients as needed to clarify requirements and provide progress updates.

• Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented.

• Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members.

• Assist in creating and presenting process reports and dashboards for client approvals and executive reviews.

• Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned.

• Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated.

• Work with other teams and ensure compliance with established processes.

• Follow up on pending tasks and dependencies to move projects forward.

• Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements.

• Support end-to-end process validation and user acceptance testing.

• Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination.

• Adapt to shifting priorities and support the project manager in various administrative and strategic capacities.

• Other related activities and deliverables as required.

Required Qualifications & Skills

The Consultant should have the following qualifications and skills:

• University degree or college diploma in business administration or a related field.

• A minimum of 5 (five) years of analytical experience.

• Demonstrated experience with Microsoft’s suite of tools including.

o Visio, Excel, PowerPoint and Word.

• Proficient in the use of Atlassian JIRA.

• Proficient in the use of ServiceNow ITSM modules and reporting.

• Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity.

• Demonstrated client-facing expertise and proven analytical background.

• Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly.

• Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles.

The following will also be considered:

• Demonstrated ability to organize effectively.

• International Institute of Business Analysis (IIBA), Certified Business Analysis Professional (CBAP) designation.

• Demonstrated experience with Value Stream mapping.

• Demonstrated knowledge of Design Thinking process.

We are committed to promoting an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

For a confidential request, simply send an email to your recruiter directly or to [e-mail] to make arrangements. If you have any questions regarding accessible employment at FX Innovation, please email our human resources team at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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