Business Analyst

Adecco; Ottawa; Hybrid; CAD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst for a dynamic 12-month contract in Ottawa. This hybrid role offers the opportunity to work closely with internal stakeholders and clients, ensuring project goals are met through effective communication and analysis. The successful candidate will leverage their expertise in JIRA and ServiceNow, while also demonstrating strong problem-solving skills and the ability to thrive in an Agile environment. Join a forward-thinking team that values innovation and collaboration, and contribute to impactful projects that drive organizational success.

Qualifications

• 5+ years of experience in business analysis or related field.
• Strong proficiency in JIRA and ServiceNow ITSM modules.
• Experience with Agile methodologies and client-facing roles.

Responsibilities

• Elicit and document functional and non-functional requirements.
• Analyze data to identify process performance gaps.
• Prepare clear narratives for business cases and user stories.

Skills

Business Analysis

Agile Methodologies

Data Analysis

Client Communication

Problem Solving

Education

University Degree in Business or Accounting

IIBA/CBAP Certification

Tools

JIRA

ServiceNow

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Visio

Job description

Adecco is currently recruiting for a Business Analyst for a 12-month contract, with possibility of extension, for our Crown Corporation Client in Ottawa, ON. This contract has a possibility of extension for up to 2 years. This position is hybrid, 2 days per week in office for the duration of the contract. The successful candidate must hold a valid Reliability Security Clearance or be eligible for it.

The Business Analyst will have the following responsibilities:

• Elicit and document functional and non-functional requirements, user stories, and acceptance criteria in consultation with business partners to align to their objectives
• Work with internal stakeholders and subject matter experts to meet project goals and best practices
• Use JIRA to assign and track tasks, ensuring resource activities are aligned with project timelines
• Gather and analyze data to identify process performance gaps, recommending improvements where necessary
• Identify and define the scope of requirements, assessing impact, expected outcomes, and key success metrics
• Support the project manager by maintaining Excel-based tracking sheets and updating key project documents in Word and SharePoint
• Prepare clear storytelling narratives for business cases, user stories, and use cases, ensuring alignment with stakeholder needs
• Communicate with clients as needed to clarify requirements and provide progress updates
• Assist in coordinating process revisions, helping track workflow updates, and ensuring changes are successfully implemented
• Monitor JIRA board activities to keep track of task status, identify blockers, and follow up with relevant team members
• Assist in creating and presenting process reports and dashboards for client approvals and executive reviews
• Provide project updates via email, meetings, and documentation to keep internal teams and external stakeholders aligned
• Help address loose ends by submitting and tracking tickets in ServiceNow, ensuring issues are properly escalated
• Assist with developing test plans and scripts, ensuring that changes meet quality and business requirements
• Support end-to-end process validation and user acceptance testing
• Provide all-around project assistance where needed, whether it’s handling documentation, process tracking, or stakeholder coordination
• Adapt to shifting priorities and support the project manager in various administrative and strategic capacities
• Other related activities and deliverables as required

The Business Analyst must meet the following mandatory requirements:

• University degree or related experience in business, accounting or a similar education;
• A minimum of five (5) years of recent demonstrated work experience in business analysis or a related field;
• Demonstrated experience with Microsoft’s suite of tools including: Visio, Excel, PowerPoint and Word
• Proficient in the use of Atlassian JIRA
• Proficient in the use of ServiceNow ITSM modules and reporting
• Demonstrated experience in Agile and innovative who can thrive in an environment of change and ambiguity
• Demonstrated client-facing expertise and proven analytical background
• Demonstrated ability to work autonomously, self-prioritizing, switching between multiple tasks as required, to deliver high-priority items quickly
• Demonstrated ability to communicate at all levels of an organization, along with the ability to write user guides, manuals, and technical knowledge articles
• IIBA and/or CBAP certifications are both strong assets for the role
• Experience with Value stream mapping is an asset