Business Analyst

The Ottawa Hospital; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Business Analyst in a temporary full-time role, contributing to the expansion of an Epic Health Information System. This exciting opportunity allows you to leverage your analytical skills to solve complex business challenges and improve healthcare processes. You will play a key role in supporting the integrity of the Health Information System, working closely with end users to identify needs and implement solutions. If you're passionate about technology and healthcare, and eager to make a positive impact on patient care, this is the perfect opportunity for you to grow your career while contributing to a vital initiative in the community.

Qualifications

• 3+ years experience in Information Systems and project management.
• Valid Epic certification and experience in healthcare organizations.

Responsibilities

• Analyze organizational needs and recommend solutions.
• Provide second level support for clinical modalities and troubleshoot issues.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Decision-Making Skills

Collaboration Skills

Prioritization

Bilingual (English and French)

Education

University Degree

College Diploma

Tools

SQL

Crystal Reports

Microsoft Office

Job description

The Ottawa Hospital Digital Solutions team has a very exciting opportunity! We are embarking on an exciting project to expand our Epic Health Information System (HIS) Atlas Alliance to six new partners, and we are looking for Business Analysts to join our team on a Temporary Full-time capacity. If you are passionate about solving complex business challenges and thrive on analyzing data to improve business processes, then this position may be right for you!

What is Epic?

Epic is one of the largest Health Information Systems (HIS) in North America, leading the way in enterprise Health Information Systems.

Why join the HIS Team?

The Ottawa Hospital's HIS team enables you to combine your passion for information technology and health care. You will help remove barriers to the flow of health information across the Atlas Alliance and beyond and have a positive impact on the way our patients receive world-class care. If you are looking to take your career to the next level and directly impact patient care in your community, we want to hear from you!

It is a 1-year temporary assignment with the possibility of extension.

About the Role

As an Epic Analyst working with our Epic application, you will bring practical business knowledge to the organization by supporting and maintaining the integrity of the Health Information System. Throughout the course of your duties, you will be required to:

• Identify and analyze organizational needs by gathering information from end users, defining scope and objectives, and making recommendations for solutions.
• Understand the Epic software system and how to build/configure it to meet the needs of end users.
• Provide second level support for all various clinical modalities including issue triage and resolutions.
• Application troubleshooting, reporting and tracking issues/solutions with vendors/clients.
• Support regular upgrades/enhancements to the Epic system; review release notes with stakeholders, determine build requirements, configure the system, and perform application/integrated testing.

What You Will Bring

• University degree and/or college plus equivalent experience in a relevant discipline.
• Minimum of three (3) years progressive experience in Information Systems including previous experience in project management (other healthcare-based experience may also be considered).
• Experience leading components in the implementation of small to medium scale systems and solution design.
• Excellent analytical, problem-solving, critical thinking, and decision-making skills.
• Excellent oral and written communication skills, organizational skills, and presentation skills; Experience in documenting and communicating processes and procedures.
• Ability to work independently and collaborate closely with team members.
• Ability to prioritize a large number of requests; Proficiency in Microsoft Office (Outlook, Excel, Word); Must be eligible to work in Canada.

Required Skills

• Valid Epic certification.
• Experience working in a large healthcare organization.
• Experience developing and implementing standardized policies/procedures/protocols.
• Experience with configuring computer systems, creating reports (SQL, Crystal Reports, etc.), and/or working in a programming environment.
• Experience with quality assurance of clinical systems.
• Proficiency in English and French, oral expression (advanced level) and comprehension (advanced level).

We are looking to fill multiple vacancies. The duration of the temporary contract is a 1-year term with a possibility of extension. Come join the Ottawa Hospital and be part of an exciting and impactful initiative!

Seniority level

Entry level

Employment type

Temporary

Job function

Analyst

Industries

Hospitals and Health Care