Business Analyst

Jobtailor; Mississauga; On-site; CAD 65,000 - 95,000; Full time

Job summary

Jobtailor in Canada is seeking a skilled Business Analyst to bridge logistics operations and client needs. You will meet with operations teams to identify inefficiencies in freight routing and carrier communication, and work with clients to define system requirements and user stories.

You will translate requirements into process maps, support data integration, and serve as a primary contact for technical questions during implementations.

Qualifications

• Bachelor's degree in Information Systems or a related field.
• 2 to 5 years in business analysis, systems support, or logistics operations.
• Comfortable working directly with external clients, not just internal stakeholders.
• Working knowledge of logistics processes including freight routing and transport docs.
• Experience supporting requirements gathering or a system implementation.
• Working SQL skills for data validation.
• Able to write clear documentation for non-technical audiences.

Responsibilities

• Meet with operations teams to understand inefficiencies in freight routing, carrier communication, and daily logistics work.
• Meet with clients to understand how they use Logistics Alliance's systems and what they need from them.
• Translate business and client needs into clear requirements, process maps, and user stories.
• Serve as the day‑to‑day point of contact for clients on technology questions, including portal access, reporting, and data integration issues.
• Liaise between technical teams and internal and external business users throughout implementation.
• Support user testing before new tools or processes go live and help resolve adoption issues.
• Build practical guides and training materials for internal users and clients.
• Collect feedback and feed it into future improvements.
• Compile data and performance metrics for operations leadership and clients.
• Identify opportunities to streamline freight visibility and client‑facing reporting.
• Own work from initial internal or external conversation through training materials or client updates after launch.

Skills

Business Analysis

Logistics Processes

SQL Skills

Requirements Gathering

Data Integration

Education

Bachelor's degree in Information Systems or related field

Tools

Lucidchart

Visio

Atlassian Suite

Job description

• Meet with operations teams to understand inefficiencies in freight routing, carrier communication, and daily logistics work


• Meet with clients to understand how they use Logistics Alliance's systems and what they need from them


• Translate business and client needs into clear requirements, process maps, and user stories


• Serve as the day‑to‑day point of contact for clients on technology questions, including portal access, reporting, and data integration issues


• Liaise between technical teams and internal and external business users throughout implementation


• Support user testing before new tools or processes go live and help resolve adoption issues


• Build practical guides and training materials for internal users and clients


• Collect feedback and feed it into future improvements


• Compile data and performance metrics for operations leadership and clients


• Identify opportunities to streamline freight visibility and client‑facing reporting


• Own work from initial internal or external conversation through training materials or client updates after launch

Requirements

• Bachelor's degree in Information Systems or a related field


• 2 to 5 years in business analysis, systems support, or logistics operations


• Comfortable working directly with external clients, not just internal stakeholders


• Working knowledge of logistics processes, including freight routing, transportation documentation, and both less‑than‑truckload and full truckload freight


• Experience supporting requirements gathering or a system implementation


• Working SQL skills, including querying and validating data directly


• Comfortable writing clear documentation for a non‑technical audience, internal or client‑facing


• Experience with process mapping tools such as Lucidchart or Visio (nice to have)


• Familiarity with common project tools, such as the Atlassian suite (nice to have)

Core Competencies

Demonstrates expertise in logistics operations and business analysis, with a strong ability to translate client needs into actionable requirements and process maps. Proficient in SQL for data validation and comfortable creating documentation for diverse audiences.

Highest-signal resume keywords

• Business Analysis


• Logistics Operations


• SQL Skills


• Process Mapping


• Client Communication

Hard Skills

• Business Analysis


• Logistics Processes


• SQL


• Requirements Gathering


• Data Integration

Soft Skills

• Client‑Facing Communication


• Documentation Writing


• Feedback Collection

Industry Keywords

• Freight Routing


• Transportation Documentation


• Less‑Than‑Truckload Freight


• Full Truckload Freight

Tools & Technologies

• Lucidchart


• Visio


• Atlassian Suite