Business Analyst

Insight Global; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading global firm in Calgary is seeking a Business Analyst with a focus on Digital Supply Chain. Your role will involve designing, enabling, and scaling supply chain capabilities across North America. The ideal candidate has over 5 years of experience and a Bachelor’s degree in a related field. You will lead process documentation, requirements engineering, and collaboration with technical partners. Join a team that values diversity and offers inclusive environments.

Qualifications

• 5+ years of experience as a Business Analyst, preferably in supply chain, logistics, transportation, or industrial operations.
• Proven experience in process mapping, requirements engineering, and cross-functional delivery.
• Strong understanding of end-to-end supply chain execution concepts.

Responsibilities

• Lead discovery and documentation of current-state and future-state supply chain processes.
• Elicit, analyze, and document functional and non-functional requirements.
• Define supply chain data objects, attributes, ownership, and lineage across systems.

Skills

Process mapping

Requirements engineering

Strong written documentation

Verbal communication skills

Education

Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, or related field

Tools

SAP S/4HANA

John Deere Operations Center

Samsara

Job description

Job Description

seeking a Business Analyst (BA) – Digital Supply Chain to play a critical role in designing, enabling, and scaling digitally-enabled supply chain capabilities across our North American operations. This role sits at the intersection of field operations, supply chain execution, digital platforms, and data.

The successful candidate will work closely with Supply Chain, Operations, Digital, IT, Data, and external technology partners to translate real-world operational workflows into scalable, standardized, and measurable digital solutions that drive safety, service, cost, and productivity outcomes.

This role requires deep analytical capability, strong process thinking, comfort operating in complex operational environments, and the ability to bridge business needs with technical implementation.

Key Responsibilities

Process Design & Standardization

• Lead discovery and documentation of current-state (as-is) and future-state (to be) supply chain processes across transportation, inventory, fulfillment, delivery, and field execution.
• Define harmonized execution models that balance enterprise standardization with regional and field-level realities.
• Identify process gaps, inefficiencies, and manual workarounds; propose digitally enabled improvements.

Requirements Engineering

• Elicit, analyze, and document functional and non-functional requirements from business stakeholders, field users, and operational leaders.
• Translate business needs into clear, testable, traceable requirements suitable for Digital Supply Chain product teams and system integrators.
• Maintain end-to-end requirements traceability from business outcomes through design, build, test, and deployment.
• Manage scope, assumptions, dependencies, and constraints across multiple workstreams.

Data & Integration Enablement

• Define supply chain data objects, attributes, ownership, and lineage across systems.
• Document data flows, transformations, and integration touchpoints between platforms (e.g., SAP, OEM telematics, routing, inventory, PoD).
• Specify UX inputs and outputs, ensuring data captured in the field supports downstream planning, execution, analytics, and billing.
• Partner with data and integration teams to ensure data quality, consistency, and governance are embedded into solutions.

UX & Field Enablement

• Conduct field-level workflow analysis to understand how work is actually performed by drivers, dispatchers, terminal operators, and branch teams.
• Capture mobility, ergonomics, offline/online, exception handling, and safety considerations.
• Ensure solutions are designed for simplicity, speed, and adoption in demanding operational environments.
• Advocate for the field user experience during design and prioritization discussions.

Vendor & Platform Interoperability

• Develop working knowledge of key third-party and OEM platforms, including John Deere Operations Center (JD OC), Samsara, OEM telematics and IoT platforms, SAP S/4HANA, and SAP Ariba and related procurement platforms.
• Understand platform capabilities, constraints, APIs, and data models.
• Support evaluation of integration approaches, tradeoffs, and long-term scalability.
• Act as a translator between business stakeholders and vendor technical teams.

Testing & Validation

• Author detailed test scenarios and test cases aligned to business processes and success criteria.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT), including defect triage and resolution.
• Validate that delivered solutions meet business outcomes, not just technical completion.
• Confirm readiness for production deployment from an operational perspective.

Deployment, Change & Adoption

• Support development of training materials, job aids, SOP updates, and communications.
• Partner with Change Management and Field Enablement teams to drive adoption.
• Help define and track adoption and usage metrics post-deployment.
• Act as a feedback loop between the field and product teams to inform continuous improvement.

Value & KPI Enablement

• Translate business requirements into measurable KPIs and value metrics (e.g., service, utilization, cost, safety, inventory accuracy).
• Support development of ROI models and value realization frameworks.
• Ensure digital solutions are instrumented to measure outcomes, not just activity.
• Help leadership understand how digital capabilities drive tangible business value.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, Engineering, or related field.
• 5+ years of experience as a Business Analyst, preferably in supply chain, logistics, transportation, or industrial operations.
• Proven experience in process mapping, requirements engineering, and cross-functional delivery.
• Strong understanding of end-to-end supply chain execution concepts.
• Experience working with enterprise platforms such as SAP (S/4 preferred).
• Ability to work effectively with both technical and non-technical stakeholders.
• Strong written documentation and verbal communication skills.

Preferred Qualifications

• Experience in agriculture, bulk materials, chemicals, or industrial distribution.
• Exposure to telematics, IoT, routing, PoD, or fleet management platforms (e.g., Samsara).
• Familiarity with OEM ecosystems (e.g., John Deere Operations Center).
• Experience supporting large-scale digital transformations in operational environments.
• Knowledge of Agile / SAFe delivery models.