Business Administrator I (Full-Time, Permanent) Winnipeg Hybrid

Access Credit Union Limited; Regina; On-site; CAD 42,000 - 51,000; Full time

Benefits offered by this job

100% company paid health benefits

Employer-matched pension plan

Continuing education

Career advancement opportunities

Job summary

Access Credit Union is seeking a Business Administrator to provide a superior member experience by greeting members, addressing inquiries, and promoting products and services with emphasis on account documentation, structure and operations, in close contact with the Business Lending team.

The role supports daily business banking tasks, onboarding of business memberships, and collaboration with the lending team, with a starting salary and clear advancement opportunities within the credit union.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education would be considered an asset.
• Previous customer service experience.
• Ability to identify and act upon sales and service opportunities.
• Strong interpersonal and communications skills, both verbal and written.
• Attention to detail with high degree of accuracy.
• Ability to work in a fast-paced environment and perform well under pressure.
• Knowledge of risk management within the financial industry.
• Proficient computer skills.

Responsibilities

• Greet members and respond to inquiries on basic credit union products and services.
• Resolve member problems and refer complex issues to the appropriate person or department.
• Process daily business banking transactions and administrative tasks.
• Refer members to appropriate staff or departments as necessary.
• Open and maintain business memberships and accounts, set up online banking and troubleshoot.
• Prepare bank confirmations.
• Administer and process term deposits.
• Solicit new members and foster business development through service excellence, product knowledge and teamwork.
• Provide administrative support to the Business Loan department.
• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
• Operate as contact for members and branch staff to ensure needs are met and relationships remain profitable.
• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.
• Work collaboratively with other team members to achieve objectives.
• Maintain knowledge of and adhere to credit union policies on risk management, confidentiality, security and fraud prevention.

Skills

Customer service

Sales opportunities

Communication

Attention to detail

Teamwork

Education

Grade 12 diploma

Business Administration post-secondary education (asset)

Job description

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward: Do good Be better Own it Move forward

The Business Administrator provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union with a focus on account documentation, structure, and operations, working in close contact with the Business Lending team.

Key Responsibilities and Accountabilities

• Greet members and potential members, responding to inquiries on basic credit union products and services.
• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
• Process daily business banking transactions and administrative tasks.
• Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
• Responsible for opening and maintaining business memberships and accounts, setting up online banking and troubleshooting.
• Prepare bank confirmations.
• Administer and process term deposits.
• Solicitnew members and foster business development through service excellence, product knowledge and teamwork.
• Provide administrative support and assistance to the Business Loan department.
• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
• Operates as contact for members and branch staff, managing the relationships on behalf of the credit union to ensure the members’ needs are met and the relationship remains profitable.
• Maintainopen communication and cooperation with other staff toensure a friendlyand efficient work environment.
• Work collaboratively with other team members to achieve organizational and department objectives.
• Maintain thorough knowledge ofand adhere tocredit union policies and procedures on risk management, confidentiality,security and fraud prevention.

Essential Qualifications

• Grade12 diplomaor equivalent
• Business Administration or other post-secondary education would be considered an asset
• Previouscustomer service experience
• Demonstrated desire to serve others in a friendly and professional manner
• Abilitytoidentify and willingness to act upon sales and service opportunities
• Strong interpersonal andcommunication skills, both verbal and written
• Attention to detailwith high degree ofaccuracy
• Ability to work in fast-paced environment and perform well under pressure
• Ability to prioritize using sound judgment to make timely and effective decisions
• Abilityto follow standardized policies and procedures
• Knowledge of risk management within the financial industry
• Proficient computer skills

Employee Sub-Type Regular

Starting Salary $41,505.00

Salary Band $41,505.00 - $50,769.00

In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, continuing education, and career advancement opportunities within our credit union.

Grow your career with one of Manitoba's Top Employers since 2014!

Access Credit Union Privacy Code: https://www.accesscu.ca/en/privacy