Branch Manager

Assiniboine Credit Union; Brandon; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Bonuses

Matched pension

Health and dental benefits

Job summary

Assiniboine Credit Union in Brandon seeks an experienced Branch Manager to lead the McTavish branch, deliver exceptional member service, and ensure regulatory compliance. You will coach a Consultant team, promote a digital-first, relationship-based approach, and align operations with ACU's community-focused mission.

This role requires 6–10 years in financial services, including 3+ years in leadership, and a post-secondary qualification.

Qualifications

• Post-secondary program in a related field completed.
• 6–10 years of relevant financial experience.
• Minimum 3 years leading branch operations in a financial institution.

Responsibilities

• Lead and coach a high-performing advisory team focused on relationship banking.
• Translate goals into actionable branch strategies and targets.
• Promote digital tools adoption to enhance member experiences.
• Engage with the community and build referral partnerships.
• Ensure compliance with internal controls and regulatory standards.
• Maintain knowledge of industry trends and balance risk with growth.

Skills

Lending experience

Credit adjudication

Leadership and coaching

Relationship building

Strategic thinking

Attention to detail

Digital literacy

Credit union knowledge

Education

Post-secondary qualification

6–10 years experience

Leadership experience in financial institution

Job description

Reporting to the Vice President, Retail, the Branch Manager provides strategic leadership and operational oversight to ensure the delivery of exceptional member experience and compliance with all internal controls and regulatory standards. The Branch Manager leads, coaches, and mentors a high-performing Consultant team, with a strong focus on relationship banking and personalized financial advice.

Working collaboratively with other branch leaders and internal partners, the Branch Manger drives branch performances, supports organizational goals and ensures members receive seamless, quality advice and service. This position champion and supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions.

KEY ACCOUNTABILITIES

Leadership, Coaching & Culture Building

• Build and lead a strong advice culture, with a focus on relationship banking and providing proactive financial guidance.
• Coach, mentor, and empower employees; assign appropriate discretionary limits aligned with their experience and level of competency.
• Promote a positive and respectful work environment, fostering collaboration, accountability and continuous learning through providing effective, consistent and constructive coaching and communication to all employees.
• Act as a change leader, championing cultural shift towards proactive advice and service delivery.
• Communicate ACU’s vision, mission, and strategic priorities in ways that inspire and engage employees.

Strategy, Operations, and Risk Management

• Translate organizational goals and objectives into actionable strategies and performance targets for the branch and employees.
• Champions a digital-first mindset by encouraging adoption of digital tools and services through education and leadership.

Member & Community Engagement and Industry Awareness

• Actively engage in community initiatives, sponsorships, and volunteer opportunities to strengthen ACU’s local presence and foster trust among members
• Identify and pursue business development opportunities, including outreach to potential members, referral partnerships, centers of influence, and financial education programs.
• Resolve complex member complaints with professionalism, ensuring the needs of members, employees and the credit union are met.
• Maintain current and relevant knowledge of industry trends, competitor products and strategies.
• Ensure branch operations, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

QUALIFICATIONS

Education and Experience

This position requires the completion of a post-secondary program in a related field, plus 6 to 10 years of job-related experience, or an equivalent combination of both education and experience. Minimum of 3 years of leadership experience within a financial institution, overseeing branch operations, budgets, reporting, and service standards. Leadership/Coaching Certificate and/or CFP/PFP designation would be considered an asset.

Key Occupational Skills:

• Minimum 3-5 years of experience advising and providing financial products (consumer and small business loans, lines of credit, mortgages, deposit and investment products).
• Skilled in adjudicating credit applications and making lending decisions aligned with policy and risk guidelines.
• Strong leadership skills with ability to lead, coach, mentor, delegate and foster a respectful, high-performance team culture
• Strong communication and interpersonal skills, with the ability to build and maintain relationships
• Excellent strategic thinking, problem-solving and decision-making skills
• Strong attentions to details and ability to meet strict deadlines while managing multiple priorities simultaneously
• Digital literacy using a variety of systems and tools
• Knowledge of credit union philosophies, principles, legislation, regulations, and understands credit union operations is an asset

Work Location

This position works in our McTavish Branch - 562 1st St, Brandon, Manitoba. Working Hours are Monday-Friday, 37.5 Hours Per Week.

Who we are

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is committed to serving its urban, rural, agricultural, and Francophone communities,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
• is focused on social and environmental responsibility.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.