Brick Associate, Sales

Leon's Furniture; Brantford; On-site; CAD 32,000 - 42,000; Full time

Job summary

Leon’s Furniture in Ontario is seeking a The Brick Associate, Sales to provide knowledgeable and personalized assistance to customers in a retail environment. You will understand customer needs, recommend products, and facilitate sales to meet targets.

Responsibilities include maintaining product knowledge, promotions, and inventory, while contributing to store presentation and a welcoming shopping environment. Growth and customer loyalty are central to the role.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Basic proficiency with point-of-sale systems and cash handling.

Responsibilities

• Greet and engage customers to understand needs.
• Provide product information and recommendations based on promotions.
• Process sales transactions accurately using POS systems.
• Maintain knowledge of inventory, pricing, and store policies.
• Contribute to merchandising by organizing displays and restocking shelves.
• Collaborate with team to achieve sales goals while delivering excellent service.
• Address customer inquiries and resolve issues to ensure satisfaction.

Skills

People skills

Communication

Product knowledge

Sales techniques

Organizational skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Brick Associate, Sales plays a pivotal role in delivering an exceptional customer experience by providing knowledgeable and personalized assistance to customers in a retail environment. This position is responsible for understanding customer needs, recommending appropriate products, and facilitating sales transactions to meet and exceed sales targets. The role requires maintaining a thorough knowledge of product features, promotions, and inventory to effectively guide customers through their purchasing decisions. Additionally, the associate contributes to the overall store presentation and ensures a welcoming and organized shopping environment. Ultimately, this position supports the company’s growth by fostering customer loyalty and driving revenue through excellent service and sales expertise.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience, preferably in a sales environment.
• Basic proficiency with point-of-sale systems and cash handling procedures.
• Strong communication skills with the ability to engage customers effectively.
• Legal eligibility to work in Canada.

Preferred Qualifications:

• Experience in furniture, home goods, or related retail sectors.
• Familiarity with inventory management and merchandising principles.
• Additional language skills to support diverse customer demographics.
• Demonstrated ability to meet or exceed sales targets.
• Customer service training or certification.

Responsibilities:

• Greet and engage customers promptly and professionally to understand their needs and preferences.
• Provide detailed product information and recommendations based on customer requirements and current promotions.
• Process sales transactions accurately using point-of-sale systems and handle cash or electronic payments securely.
• Maintain up-to-date knowledge of product inventory, pricing, and store policies to assist customers effectively.
• Contribute to merchandising efforts by organizing displays, restocking shelves, and ensuring the sales floor is clean and inviting.
• Collaborate with team members to achieve individual and store sales goals while delivering outstanding customer service.
• Address customer inquiries and resolve issues or escal ate them appropriately to ensure customer satisfaction.

Skills:

The Brick Associate, Sales utilizes strong interpersonal and communication skills daily to build rapport with customers and understand their needs thoroughly. Product knowledge and sales techniques are applied to recommend suitable items and close sales effectively, ensuring customer satisfaction and loyalty. Organizational skills are essential for maintaining an orderly sales floor and managing inventory displays, which enhances the shopping experience. Problem-solving abilities are used to address customer concerns promptly and professionally, contributing to positive outcomes. Additionally, teamwork and collaboration skills support a cohesive work environment focused on achieving collective sales goals.