Brick Associate, Sales

Leon's Furniture; Hamilton; On-site; CAD 32,000 - 42,000; Full time

Job summary

Leon’s Furniture in Hamilton is seeking a Brick Associate, Sales to deliver exceptional customer experiences in a retail setting. You will understand customer needs, recommend suitable furniture and home décor, and guide transactions to meet store targets.

The role requires strong communication and product knowledge, with the ability to work flexible hours, including evenings and weekends. You will help keep the sales floor appealing and stocked to brand standards.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred, especially in furniture/home goods.
• Basic proficiency with point-of-sale systems and cash handling procedures.

Responsibilities

• Greet and engage customers to understand furniture and home décor needs.
• Provide product information and recommendations based on preferences and budget.
• Process sales transactions using POS and handle payments securely.
• Maintain sales floor and displays in line with brand standards.
• Collaborate with teammates to meet or exceed sales goals.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Stay informed about promotions, product updates, and policies.
• Assist with inventory management including receiving shipments and stock counts.

Skills

Communication skills

Problem-solving

Organizational skills

POS proficiency

Inventory systems

Teamwork

Bilingual (English/French)

Education

High school diploma

Tools

POS systems

Inventory software

Job description

For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province.

Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, includingLeon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store, along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

Our continued success is built on the dedication of our people. We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive benefits, and ongoing career development.

As one of Canada's leading retailers, we continue to invest in our people, our brands, and our future. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

Whether you're just starting your career or looking for your next opportunity, you'll find a place to grow, make an impact, and be part of a company with a proud Canadian legacy and an exciting future.

About the Role:

The Brick Associate, Sales plays a pivotal role in delivering an exceptional customer experience by providing knowledgeable and personalized assistance to customers in a retail environment. This position focuses on understanding customer needs, recommending suitable products, and facilitating sales transactions to achieve store sales targets. The associate will maintain a thorough knowledge of product features, promotions, and inventory to effectively guide customers through their purchasing decisions. Additionally, the role involves collaborating with team members to ensure the store is well-organized, visually appealing, and stocked to meet customer demand. Ultimately, the Brick Associate, Sales contributes to building long-term customer relationships and enhancing the overall reputation of the store within the Canadian market.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience, preferably in furniture or home goods sales.
• Basic proficiency with point-of-sale systems and cash handling procedures.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience working in a fast-paced retail environment.
• Familiarity with inventory management software.
• Bilingual abilities, particularly English and French, to better serve diverse customers in Canada.
• Certification or training in sales techniques or customer service.

Responsibilities:

• Greet and engage customers promptly to understand their furniture and home décor needs.
• Provide detailed product information and recommendations based on customer preferences and budget.
• Process sales transactions accurately using the point-of-sale system and handle payment methods securely.
• Maintain the sales floor by organizing merchandise, replenishing stock, and ensuring displays are attractive and up to brand standards.
• Collaborate with team members and management to meet or exceed individual and store sales goals.
• Address customer inquiries and resolve issues professionally to ensure customer satisfaction.
• Stay informed about current promotions, product updates, and company policies to provide accurate information.
• Assist with inventory management, including receiving shipments and conducting stock counts as needed.

Skills:

The Brick Associate, Sales utilizes strong communication skills daily to engage customers effectively and understand their needs, ensuring personalized service. Problem-solving abilities are essential when addressing customer concerns or finding alternative product solutions. Organizational skills help maintain a tidy and appealing sales floor, which enhances the shopping experience. Proficiency with point-of-sale technology and inventory systems ensures smooth transaction processing and accurate stock management. Additionally, teamwork and adaptability are critical as the associate collaborates with colleagues and adjusts to changing store priorities or customer demands.