Breakfast Attendant

InnVest Hotels; Canada; Remote; CAD 28,000 - 36,000; Full time

Job summary

InnVest Hotels is seeking a Breakfast Attendant to provide warm, personalized service to guests, set up and maintain the breakfast buffet the brand requires, and ensure all menu standards are followed.

You will prepare foods, stock beverages, keep the area clean, and assist the General Manager with inventory as needed. This role requires morning shifts, a friendly attitude, and a commitment to health and safety guidelines.

Qualifications

• Provincial Serve Safe certificate an asset.
• Active listening skills are required to recognize, understand and fulfill guest requirements.
• Ability to work with minimum supervision.
• High school graduate or equivalent experience.
• Excellent communication skills must also be able to read and write.
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.

Responsibilities

• Provide personalized service to all guests.
• Set up and maintain the breakfast buffet as required by brand standards.
• Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes/trays, utensils, cups, and other paper products.
• Set out/arrange cold food, such as pastries, cereals, etc.
• Prepare and set up hot food items.
• Restock items consistently throughout the breakfast hours and for the next day.
• Maintain the breakfast area in a clean condition during the hours of operation.
• Clear and sanitize tables and chairs as they are vacated.
• Clean buffet counter and empty trash as needed.
• Wash serving equipment and return to storage.
• Return reusable food supplies to storage.
• Complete the required cleaning daily, based on the cleaning frequency chart.
• Serve as a pleasant, hospitable host, greet guests and provide assistance.
• Be sure that established service procedures are always followed. Thank the guest and invite them to return.
• Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
• Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
• Assist General Manager with ordering or purchasing food supplies.
• Adhere to all health and safety guidelines and standards.

Skills

Active listening

Excellent communication

Guest service mindset

Ability to work with minimum supervisi

Reading and writing

Morning shift availability

Education

High school diploma or equivalent

Job description

The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

• Provide personalized service to all guests.
• Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
• Follow menu requirements as provided by the brand.
• Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes/trays, utensils, cups, and other paper products.
• Set out/arrange cold food, such as pastries, cereals, etc.
• Prepare and set up hot food items.
• Restock items consistently throughout the breakfast hours and for the next day.
• Maintain the breakfast area in a clean condition during the hours of operation.
• Clear and sanitize tables and chairs as they are vacated.
• Clean buffet counter and empty trash as needed.
• Wash serving equipment and return to storage.
• Return reusable food supplies to storage.
• Complete the required cleaning daily, based on the cleaning frequency chart.
• Serve as a pleasant, hospitable host, greet guests and provide assistance.
• Be sure that established service procedures are always followed. Thank the guest and invite them to return.
• Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
• Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
• Assist General Manager with ordering or purchasing food supplies.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Provincial serve safe certificate an asset (can be acquired upon hire)
• Active listening skills are required to recognize, understand and fulfill guest requirements.
• Ability to work with minimum supervision
• High school graduate or equivalent experience
• Excellent communication skills must also be able to read and write
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Availability to work the morning shift, any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada's largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada's largest independently owned and operated hotel portfolio.