Breakfast Attendant

InnVest Hotels; North Bay; Hybrid; CAD 18,000 - 23,000; Full time

Job summary

InnVest Hotels in Canada is seeking a Breakfast Attendant to provide personalized service to guests and maintain a welcoming breakfast area. You will set up the buffet, prepare morning items, stock beverages, and ensure cleanliness and safety according to brand standards.

This role requires a morning shift availability and a friendly, proactive attitude to help guests start their day.

Qualifications

• High school graduate or equivalent experience.
• Provincial serve safe certificate an asset (can be acquired upon hire).
• Excellent communication skills with ability to read and write.
• Demonstrated knowledge of guest service and desire to exceed guest expectations.

Responsibilities

• Provide personalized service to all guests.
• Set up and maintain the breakfast buffet per brand standards.
• Follow brand menu requirements.
• Prepare foods such as fresh fruit, bread, pastries, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes, utensils, and paper products.
• Restock items during breakfast hours and for the next day.
• Maintain a clean breakfast area and sanitize tables.
• Clear and sanitize buffet counter and wash serving equipment.
• Report inventory levels and assist with ordering food supplies.
• Adhere to all health and safety guidelines.

Skills

Guest service

Active listening

Communication skills

Morning shift availability

High school diploma

Education

High school diploma or equivalent

Job description

Description

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The duties and responsibilities for the Breakfast Attendant include, but are not limited to the following:

• Provide personalized service to all guests.
• Responsible for setting up and maintaining the breakfast buffet as required by brand standards.
• Follow menu requirements as provided by the brand.
• Prepare foods such as fresh fruit, bread, pastries, batters, and coffee.
• Stock coffee, juice, and milk.
• Set up serving dishes/trays, utensils, cups, and other paper products.
• Set out/arrange cold food, such as pastries, cereals, etc.
• Prepare and set up hot food items.
• Restock items consistently throughout the breakfast hours and for the next day.
• Maintain the breakfast area in a clean condition during the hours of operation.
• Clear and sanitize tables and chairs as they are vacated.
• Clean buffet counter and empty trash as needed.
• Wash serving equipment and return to storage.
• Return reusable food supplies to storage.
• Complete the required cleaning daily, based on the cleaning frequency chart.
• Serve as a pleasant, hospitable host, greet guests and provide assistance.
• Be sure that established service procedures are always followed. Thank the guest and invite them to return.
• Communicate complaints to the General Manager or shift supervisor, for immediate service recovery support.
• Responsible to check inventory levels of all food, beverages, and supply items on the buffet and replenish them as needed for each day.
• Assist General Manager with ordering or purchasing food supplies.
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Provincial serve safe certificate an asset (can be acquired upon hire)
• Active listening skills are required to recognize, understand and fulfill guest requirements.
• Ability to work with minimum supervision
• High school graduate or equivalent experience
• Excellent communication skills must also be able to read and write
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Availability to work the morning shift, any day of the week including weekends and holidays

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.