Guest Service Agent - Part Time

Comfort Inn Sudbury East; Greater Sudbury; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations available upon request

Job summary

InnVest Hotels in Sudbury seeks a friendly front desk associate to welcome guests, check them in and assign rooms, while handling special requests and coordinating with housekeeping for smooth arrivals.

You'll follow hotel policies on credit and cash handling, post charges, and assist with reservations and upselling. A high school diploma and strong English communication are required; shifts include day/evening/night, weekends.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent written and verbal English communication.
• Familiarity with computerized hotel systems preferred.

Responsibilities

• Greet guests, check them in/out, and assign rooms with attention to special requests.
• Pre-register guests and block rooms for reservations/arrival.
• Follow credit, cash-handling, and check-cashing procedures per policy.

Skills

Communication skills

Organizational skills

Interpersonal skills

Computer systems

Guest service

Professional work ethic

High school diploma

Flexible shifts

Education

High school diploma or equivalent

Job description

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standard

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in English
• Excellent organizational, interpersonal and administration skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various position takes into account that are considered in making compensation decisions including but not limited to skill sets, experience and training, education and certifications, work location and other business and organizational needs.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.