Brand Representative - Fairview Park Mall, Hollister

Abercrombie & Fitch Co.; Kitchener; On-site; CAD 20,664 - 27,552; Part time

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Kitchener, Canada to enhance customer engagement and maintain a welcoming store environment. Responsibilities include providing attentive customer service, managing sales floor presentation, accurately processing transactions, and supporting online order fulfillment. Ideal candidates should enjoy assisting customers while maintaining high presentation standards in a fast-paced retail environment.

Qualifications

• Enjoy connecting with customers and providing assistance.
• Ability to maintain a well‑presented store environment.

Responsibilities

• Provide welcoming and attentive service to all customers.
• Support product replenishment and maintain sales environment.
• Process purchases, returns, and exchanges accurately.
• Support omni-channel experience with online orders.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.