Brand Representative - West Edmonton, Hollister

Abercrombie & Fitch Co.; Edmonton; On-site; CAD 35,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for Brand Representatives in Edmonton, Canada. This role is focused on creating an engaging and welcoming store experience for all customers. You will assist customers in finding what they need while maintaining a well-presented store environment.

Your responsibilities include providing exceptional customer service, supporting product replenishment, processing transactions accurately, and facilitating online order pickups. Ideal candidates are friendly, communicative, and enjoy working with people.

Qualifications

• Ability to engage customers and provide exceptional service in a retail environment.
• Experience with sales and product presentation.
• Strong communication skills and a friendly demeanor.

Responsibilities

• Provide warm, welcoming service to all customers.
• Support product replenishment and maintain store presentation.
• Accurately process purchases and returns at checkout.
• Assist with online order fulfillment and in-store pickups.

Skills

Customer engagement

Product support

Sales techniques

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.