Brand Representative - CF Pacific Centre, Hollister

Abercrombie & Fitch Co.; Vancouver; On-site; CAD 30,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative in Vancouver. This role focuses on engaging customers, providing exceptional service, and maintaining the store's visual presentation. Responsibilities include assisting customers with their needs, managing sales floor operations, and ensuring a positive checkout experience. A great opportunity for those who enjoy customer interaction in a dynamic retail environment where teamwork is essential.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Accurately process purchases, returns, and exchanges.
• Support omni-channel experience including In-Store Pick-Up.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.