Brand Representative - CF Pacific Centre, Abercrombie & Fitch

Abercrombie & Fitch Co.; Vancouver; On-site; CAD 35,000 - 45,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking dedicated Brand Representatives in Vancouver to enhance the customer experience through warm service and effective store maintenance. The role involves providing tailored assistance to customers, ensuring a tidy sales floor, and efficiently handling transactions. Strong interpersonal skills and previous experience in customer service are essential for creating a welcoming store atmosphere. Candidates will also support online orders to create a seamless omni-channel shopping experience.

Qualifications

• Experience in customer service.
• Ability to maintain a clean and organized store environment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a clean sales environment.
• Process purchases, returns, and exchanges accurately and efficiently.
• Support omni-channel experience and fulfill online order processes.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.