Brand Operations Specialist

Socket.dev; Vancouver; Hybrid; CAD 66,000 - 72,000; Full time

Benefits offered by this job

Health & dental

Professional growth

Wellness initiatives

Gym access

Hybrid work model

Transparency

Job summary

Socket.dev in Vancouver, BC, is hiring a Brand Operations Specialist to scale a national painting brand with AI and modern SOPs. You’ll coordinate Franchise Partners, map internal workflows, and automate reporting, working with senior leadership across departments.

You’ll drive brand communications, plan events, and manage cross‑functional projects from idea to delivery, while thriving in a fast-paced hybrid environment with direct exposure to executives and franchise partners.

Qualifications

• 0–5 years of high-trajectory experience (co-op, internship, startup, or similar).
• Strong AI & technical acumen; curiosity and fast learning matter.
• Relationship & compliance management; accountability with tact.
• Can-do generalist mindset; comfortable with ambiguity and hands‑on work.
• Strong writing and high detail orientation.

Responsibilities

• Franchise Partner coordination and accountability; track and review reporting and compliance.
• AI, automation, and systems operationalization; map workflows and reduce bottlenecks.
• Drive brand communications across partners, customers, suppliers, and internal teams.
• Execute end-to-end events and experiences; manage venues, travel, budgets, schedules.
• Project management and ambiguous problem solving; set timelines and hit milestones.
• Executive and cross‑departmental support for CEO and leadership.

Skills

Franchise partner coordination

AI & automation

Cross‑department collaboration

Project management

Writing & detail orientation

Tools

Zapier

Make

ChatGPT

Airtable

Job description

We are building the next generation of a national painting company. We believe an industry that has traditionally been fragmented, inconsistent, and low-tech can be transformed through great people, exceptional customer experiences, modern technology, generative AI, and world-class operating systems.

We are building a premium painting brand capable of serving both residential and commercial customers—and a operating platform that helps our Franchise Partners build exceptional businesses. We are moving quickly, rebuilding how things work, and looking for people who want to help create the future not simply maintain what’s already there.

As our brand accelerates, we are seeking an exceptionally capable Brand Operations Specialist to become a force multiplier across the company. This isn't about sitting behind a desk doing quiet administrative work or managing a social media calendar—we need an agile multitasker who thrives on high ownership, high velocity, and bringing structure to ambiguous problems. You’ll work across operations, finance, communications, events, technology, franchise support, and executive priorities, with direct exposure to senior leadership and our Franchise Partners unusually early in your career.

WHAT PEOPLE SAY ABOUT YOU

• You learn new technology before anyone asks you to. When you see a repetitive process, your instinct is to automate it.
• You’re highly organized, but you aren’t an administrator—you want to understand why something works and make it better.
• The rapid evolution of AI doesn’t overwhelm or scare you—it energizes you. You’re genuinely excited to test new tools, experiment with prompts, and find smarter ways to get things done.
• Having ten balls in the air doesn't stress you out—it fuels you. You love a fast-paced workflow, but you never compromise on quality, accuracy, or doing things the right way.
• If something needs doing, your first question isn't “who owns this?” It’s “what does great look like?”

YOUR IMPACT & WHAT YOU'LL OWN

• Franchise Partner Coordination & Accountability: Serve as a trusted point of contact for Franchise Partners to ensure important commitments don't fall through the cracks. Proactively track, collect, and review financial reporting, Certificates of Insurance (COIs), compliance updates, and required submissions—holding external stakeholders accountable with tact, clarity, and confidence.
• AI, Automation & Systems Operationalization: Constantly ask, “Why are we doing this manually?” Map internal workflows, build standardized operating procedures (SOPs), and integrate generative AI and automation tools (e.g., Zapier, Make, ChatGPT, Airtable) to eliminate administrative bottlenecks, automate franchise reporting, and scale cross-departmental operations.
• Drive Brand Communications: Draft, refine, and align communications across Franchise Partners, customers, suppliers, and internal teams. Protect the brand tone, visual identity, and high-taste aesthetic standards across every customer and partner touchpoint.
• Execute End-to-End Events & Experiences: Own major brand experiences—from Franchise Partner meetings and brand activations to our annual Kickoff. Coordinate venues, suppliers, logistics, travel, schedules, and budgets down to the smallest detail to deliver flawless, exceptional events.
• Project Management & Ambiguous Problem Solving: Take multi-variable projects from an idea on a whiteboard to a finished outcome. Establish clear timelines, track deliverables across teams, identify where things get stuck, and maintain tight organization to hit key milestones.
• Executive & Cross-Departmental Support: Serve as a versatile, central backbone for our CEO and leadership team—handling scheduling, research, meeting preparation, administrative logistics, and special projects to keep the company moving faster.

WHAT YOU BRING TO THE TABLE

• 0–5 Years of High-Trajectory Experience: Outstanding new graduates with meaningful co-op, internship, agency, startup, or entrepreneurial leadership experience are strongly encouraged to apply.
• Strong AI & Technical Acumen: An enthusiastic user of generative AI and automation tools who naturally looks for ways to make technology do the heavy lifting. Curiosity and fast learning matter more than knowing a specific platform.
• Relationship & Compliance Management: Unusually comfortable following up, holding people accountable, and getting what you need—even when interacting with experienced business owners or senior leaders.
• A "Can-Do" Generalist Mindset: Extremely bright, comfortable with ambiguity, and possesses the humility to roll up your sleeves—no task is beneath you if it helps the team succeed.
• Strong Writing & High Detail Orientation: Excellent written communication skills paired with high taste standards and an ability to notice the small details others miss.

WHAT THIS IS NOT

• It isn't a traditional administrative position.
• It isn't a social media coordinator job.
• It isn't a role where you'll be handed a checklist every morning. You will receive context, priorities, and outcomes—and will be empowered to determine the best way to get there. Success looks like you coming to leadership saying: “I noticed we were spending five hours a week doing this manually, so I built an automated workflow. Here’s how it works.”

WHY THIS IS AN UNUSUAL LAUNCHPAD

• Unmatched Exposure: Work directly with senior leadership and franchise entrepreneurs across marketing, finance, operations, technology, and strategy rather than being confined to one functional silo.
• Build the Future: Play an active role in rebuilding and scaling a national brand rather than simply maintaining an established machine.
• Clear Trajectory: This role is designed as a career launchpad: Brand Operations & AI Associate → Project/Operations Leader → wherever your capabilities take you.

COMPENSATION & BENEFITS

• Salary: $66,000 to $72,000 per annum (The actual salary offered will be commensurate with education, experience, and internal parity).
• Health & Dental: The Total Compensation Package includes Extended Health and dental coverage.
• Professional Growth: We focus on your development through our professional development programs.
• Wellness: Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office.
• Transparency: Speak to us to learn more about the full details of what we offer.

HYBRID WORK ENVIRONMENT

• Our Model: We have created a hybrid work model that helps us get together to Collaborate, Celebrate, and Connect while enjoying flexibility.
• Office Presence: For this role’s duty and responsibility, we anticipate that you will come into the office three days a week, Tuesday through Thursday.

THE HIRING PROCESS

• Pre-Screen: Let’s talk about your experience, goals, and excitement for this role.
• Interviews: Our process is designed to be both engaging and transparent, as we know this is as big of a decision for you as it is for us.
• Verification: We conduct reference and background checks as part of our final steps.
• Modern Practices: We use audio recording transcription for our interview practices.

ABOUT US

• Award-Winning Culture: O2E Brands has been named one of Canada’s Best Workplaces 14 times.
• Global Recognition: We made Newsweek’s top 100 list of “Most Loved Workplaces” at #14—the only Canadian company on the list!
• Social Presence: Check out our culture on YouTube and social media to see what life is like here.
• Inclusivity: We value diversity and inclusivity; accommodations are available upon request.